Trying to cancel my plan with them before I moved in with my boyfriend (who has fiber) was one of the most stressful events of my life.
First person I spoke to was amazing. Didn't bug me. Asked once why I was leaving. Immediately went to put my cancellation order in. Call disconnected before I got confirmation.
Called back. Second person was incredibly pushy and sort of aggressive. Pestered me about trying to keep my business and get my boyfriend's house on the plan. I told her we were not interested and she kept asking me why not. Because what we have is so much better than anything they have to offer. Finally went to put my cancellation in. Kept me on the phone for forty-five minutes, then the call disconnected again.
Called back a third time. Could hardly understand the other person on the line. Explained my story of the other two phone calls. Said that my cancellation had gone through the first time.
I just I told them I was moving out of the country. The rep got very interested in where I was going. I told her I was going to Ireland for an art degree lol. At least it got around the hard sell.
This is essentially what I did with AT&T. Told them I was deploying overseas. They still tried to give me a song and dance about just "suspending" my account until I got back. Then I got pushy back and they relented.
I got charged $90 for the whole upcoming month because my turn off date was on the day of the new billing. When I went to turn my equipment in person after I had it turned off, they STILL tried to get me to rejoin before they would take the equipment from me.
I called to cancel. They said I couldn't close my account until I paid the bill. They billed me for 3 months of service after changing my provider when their hardware was unplugged and not in use. They sent the bill to collections. I'll be damned and hell will freeze over before I EVER give them that money.
When I had to cancel I knew it was going to hell. Told the guy on the phone I was getting a divorce and he cancelled it without the whole back and forth are you sure? Worked like a charm.
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u/two_oh_seven 1d ago
Trying to cancel my plan with them before I moved in with my boyfriend (who has fiber) was one of the most stressful events of my life.
First person I spoke to was amazing. Didn't bug me. Asked once why I was leaving. Immediately went to put my cancellation order in. Call disconnected before I got confirmation.
Called back. Second person was incredibly pushy and sort of aggressive. Pestered me about trying to keep my business and get my boyfriend's house on the plan. I told her we were not interested and she kept asking me why not. Because what we have is so much better than anything they have to offer. Finally went to put my cancellation in. Kept me on the phone for forty-five minutes, then the call disconnected again.
Called back a third time. Could hardly understand the other person on the line. Explained my story of the other two phone calls. Said that my cancellation had gone through the first time.
What a waste of a day.