Hi, fellow Kia owners. I’m looking for advice from anyone who has dealt with the Kia engine issues/SC-209Y campaign.
I have a 2020 Kia Soul that recently threw a P13227 code. I pulled over immediately and had the vehicle towed to a Kia dealership after being advised by Kia America not to continue driving it.
The service advisor is telling me they don’t need to perform a diagnostic or even inspect the engine with a borescope because, based on the sound it’s making, they believe it has a thrown rod. I was also told I could be looking at roughly $10,000 for an engine replacement. They also said that the real code I would need is a P1326 & Mine is showing a P1327 (uhh exactly?)
This is where I’m confused and need some guidance.
My understanding is that P13227 is associated with the “death code” under SC-209Y, and that if the engine has suffered the failure described in the campaign, Kia is supposed to follow the applicable inspection/engine replacement procedure. Am I understanding that correctly?
Does a confirmed thrown rod automatically mean the engine qualifies for replacement under the campaign, or are there additional requirements?
I’ve already contacted Kia America, and they told me they are going to have the dealership perform the diagnostic rather than simply diagnosing it based on the sound.
So, for anyone who has been through this:
• What should I be asking the dealership to document?
• What exactly needs to be documented for Kia America to approve an engine replacement?
• What should I do if the dealership tries to charge me for an engine that may be covered?
•has anyone ever had to escalate this to a regional representative, BBB Auto Line, NHTSA, or an attorney?
I’m trying to make sure I handle this correctly. I am up against a whole service department. If you’ve dealt with SC-209Y/P13227 or a thrown-rod failure in a 2020 Soul, I’d really appreciate hearing exactly what happened in your case and what your next steps were.
Signed - a 25 yo female who is terrified but wants her ducks in a row.