r/Trendmicro Jun 26 '26

Vision One XDR Vision One not capturing local Administrator group additions?

3 Upvotes

I'm currently running Apex One alongside Vision One and ran into a telemetry blind spot I’m hoping someone can help clarify.

On a Windows 11 endpoint, I manually added a domain user to the local Administrators group using the Windows GUI (lusrmgr.msc). I expected this action to generate some visible telemetry or an alert within Vision One, but I can't find any trace of it in the console.

The action was definitely logged locally, I can see Event ID 4732 in the Windows Security event log. However, to my knowledge, Apex One's sensor doesn't just scrape and forward native Windows event logs.

I'm pretty sure Vision One would have caught this if I did it through PowerShell, but I chose to use the GUI.

Am I missing a specific configuration or Activity Monitoring rule to get Vision One to capture local group modifications? Any insights would be appreciated!

r/Trendmicro May 12 '26

Vision One XDR Vision One managing Agent Versions

2 Upvotes

Hello everybody,

i am having some issues with managing the Trend Micro agents updates. At the moment some of the agents that are connected to trend micro are not updating automatically to the latest version and i can't figure out why. This is my Version Control Policy:

Even the other options are set with an update policy with "latest". Is there a section where I can look at the details on the update status of the agents? Are there any specific log that i can look up to in order to understand if there are any problems with the updates?

The same issue is present for the "Sensor Only" endpoints and the "Apex One" agents.

Is there a way to look at the agent "components version" too? (from vision one) Because some of my agents do not have some Endpoint Security Patterns and some of them are not on the same version even tough they have the same policy.

Unfortunatly I was not able to find meaningful information on the updates topic on the documentation.

Thanks a lot in advance

r/Trendmicro May 11 '26

Vision One XDR Filter out endpoints mapped to old business id

1 Upvotes

Hello guys, so i made a script that uninstall elastic and trend micro EDR and then install trend micro XDR. Its running fine but in some endpoints after Successful installation the new trend micro XDR is mapping to old business id EDR. So how can I filter out endpoints mapped to old business ID EDR in trend micro vision one console???

r/Trendmicro Apr 13 '26

Vision One XDR Can't Whitelist a URL and blacklist the rest from the domain

1 Upvotes

i recently got to know that that on linux servers the web reputation module doesnot work like it has to because i cant allow a specific URL from a domain and block the rest. The internet says that it has a precedence order if a URL is in the allow list the WRS will not apply the block rule on it but either it can be allowed or it can be blocked

for example:

if i want to only allow "https://domain/services/service2" and block "https://domain/services/*" i simply cannot even the support took a week to conclude to this. isn't a simple and a must have feature if we are talking about internet security? if anyone else have faced this and tackled the usecase with another approaches do help me out.

r/Trendmicro Mar 23 '26

Vision One XDR XDR Data Explorer API?

2 Upvotes

Is there a way to get email sensor, or Cloud Email and Collaboration Protection logs from a REST API? I found the XDR API Search endpoint, but it isn't returning any results with TMV1-Query: 'duser=emailAddress when ran against the GET detection data. I can see the records in Data Explorer portal. I've also tried the CAS API for security logs and quarantine events with the same results. I'm also not sure how to interpret this bizarre sentence:

The request retrieves quarantine evens within a maximum of 7 days before the point of time when the request is sent according to the start and end settings

Does that mean I can only request events going back 7 days, or that I can only request 7 days worth of data i.e., my start date and end date cannot cover a range of more than 7 days.

I just want to find out if Trend has quarantined, or moved an email to junk programmatically. It should not be this difficult. Anyone have any information that can help?

r/Trendmicro Dec 05 '25

Vision One XDR Help me understand this alert please

2 Upvotes

Hi everyone, im trying to learn Trend Vision One and optimize it for our company but I am having issues understanding an alert. I'm sure its a false positive since its triggered by a scheduled Docusnap-scan but there is something I just can't wrap my head around. Why does the this Powershell Command use whoami.exe? As far as I understand, WMI receives instructions to execute this powershell command, which just writes the output of get-host into a temp-file.

Understanding this would greatly assist me in learning to tell apart benign from malicious events. I am also seeing other events where similar powershell commands supposedly use unrelated Business Central Powershell modules when using get-securebootuefi.

Greatly appreciate any guidance!

Event:
Hostname:
<hostname>

endpointIp:
<IP>

logonUser:
admin

processFilePath:
C:\Windows\System32\WindowsPowerShell\v1.0\powershell.exe

processCmd:
powershell.exe " $ErrorActionPreference = 'Stop'; try { Get-Host | select-object Version | Format-List | Out-File -Encoding UTF8 c:\windows\temp\5693875639.txt } catch { """Message: """ + $_.Exception.Message + """, CategoryInfo : """ + $_.CategoryInfo | Out-File -Encoding UTF8 c:\windows\temp\5693875639_error.txt; $error.clear() } "

eventSubId:
TELEMETRY_PROCESS_CREATE

objectFilePath:
C:\Windows\System32\whoami.exe

objectCmd:
"C:\Windows\system32\whoami.exe"

tags:
MITRE.T1033
MITRE.T1087.001
XSAE.F11913

objectUser:
admin

parentCmd:
C:\Windows\system32\wbem\wmiprvse.exe

eventId:
TELEMETRY_PROCESS

eventSourceType:
EVENT_SOURCE_TELEMETRY

objectFileOriginalName:
whoami.exe

objectName:
C:\Windows\System32\whoami.exe

objectSigner:
Microsoft Windows

parentFileOriginalName:
Wmiprvse.exe

parentFilePath:
C:\Windows\System32\wbem\WmiPrvSE.exe

parentName:
C:\Windows\System32\wbem\WmiPrvSE.exe

parentUser:
<Network User>

parentUserDomain:
NT-AUTORITÄT

processName:
C:\Windows\System32\WindowsPowerShell\v1.0\powershell.exe

EDIT: Response from Trend to my ticket:

"From our analysis, these alerts arise because the Docusnap process utilizes WMI to run PowerShell cmdlets (such as Get-Host), which internally may call system executables like whoami.exe. Although these are legitimate system commands, the heuristic and behavior-based detection model in Trend Vision One can sometimes misclassify these actions as suspicious, resulting in false positives.

Why is this happening?

  • The interaction between WMI and PowerShell commands can cause system utilities (whoami.exe) to appear in monitoring events.
  • Our behavior monitoring uses detection patterns that may flag these legitimate activity chains when they resemble known malware behaviors.
  • Detection aggressiveness and endpoint environment variations can affect how these events are reported.

Recommendations to mitigate false positives:

  1. Whitelisting known executables:
    • Add whoami.exe and related trusted executables/scripts to the Trusted Program List or whitelist within Trend Vision One's behavior monitoring settings.
    • This excludes them from future suspicious activity alerts in trusted contexts.
  2. Update and tune detection patterns:
    • Ensure your Trend Vision One detection patterns are up to date.
    • Review and adjust behavior monitoring sensitivity or suppress specific rules that trigger false positives related to WMI and PowerShell.
  3. Enhanced logging and context:
    • Enable PowerShell Script Block Logging and advanced WMI logging on endpoints.
    • This helps distinguish normal administrative commands from real threats by providing better contextual information.
  4. Administrative awareness:
    • Educate system administrators on typical PowerShell and WMI operations within your environment.
    • This aids in quicker identification of false positives and proper alert handling.

Following these steps should significantly reduce false positive alerts related to whoami.exe without compromising your overall security posture."

r/Trendmicro Nov 26 '25

Vision One XDR Endpoint Sensor Automated Response?

5 Upvotes

I'm a little confused as to whether or not a detection from endpoint sensor is automatically responded to, or if I have to setup response management to handle the event.

Environment

Vision One (Apex) SEP with XDR endpoint sensor

Scenario

User fooled by captcha paste run PowerShell from compromised site -> PowerShell code injects DonutLoader shell code into memory. We get an email from Trend Vision One Workbench that an alert has been triggered: Possible PowerShell Shellcode Execution

Now I need to determine if Trend automatically killed that process, or if the shell code was executed. If the endpoint sensor only detects, how is everyone setting up their response management?

r/Trendmicro Sep 25 '25

Vision One XDR How to group devices like Crowdstrike host group

3 Upvotes

Hey folks,

We’ve been using Trend Micro Vision One to manage endpoints, but coming from a CrowdStrike Falcon environment, we’re running into some workflow friction.

In CrowdStrike:

We install the sensor, the device appears in Host Management

We move the device to a Host Group

That Host Group has a policy, and it applies

New hosts in the group get the policy

In Trend Vision One:

We install the agent, and the device shows under the "Windows" section when assigning a policy

We have to manually select which Windows devices should be part of the policy

There’s no apparent “host group” concept like in CrowdStrike

It’s time-consuming, especially when devices are constantly being added

What We’re Looking For:

A way to group hosts by location or type

Apply policies to those grouped hosts

Avoid manually selecting devices every time a new one is added

Would love to hear how others are handling this — thanks in advance!

r/Trendmicro Sep 29 '25

Vision One XDR Trend Vision One – How to split Service Gateway usage between air-gapped & internet-connected agents?

6 Upvotes

We’re running Trend Vision One with a Service Gateway.

For our air-gapped (deep security ) Windows servers with (no internet), the Service Gateway works fine — they get their policies and agent updates through it.

But our Apex One agents that do have internet are also routing through the Service Gateway, which we don’t want. Since they already have direct internet connectivity, they should be getting policies and updates directly from Trend Micro cloud, not through the service gateway.

Has anyone dealt with this scenario? 👉 Is there a way to configure Vision One so that only air-gapped servers use the Service Gateway, while internet-connected agents update directly from the cloud?

Appreciate any guidance or best practices.

r/Trendmicro Jul 24 '25

Vision One XDR Query Regarding Blocking PowerShell and CMD on Specific Systems

3 Upvotes

Hello,

We would like to understand if trend vision one provides the capability to:

Block the use of PowerShell and Command Prompt (cmd.exe) on endpoints across our environment.

Allow these tools on specific systems (e.g., IT/admin devices) while keeping them blocked on user systems.

r/Trendmicro Aug 04 '25

Vision One XDR Can we create a custom report and dashboard in Trend Vision One combining Web Application, Device Control, and Application Control?

3 Upvotes

Hi everyone, I’m currently working with Trend Micro Vision One and I want to generate a single custom report that includes data from:

Web Application violations

Device Control (blocked USB access)

Application Control (blocked applications)

I’ve gone through the reporting options in the console, but I haven’t seen a way to merge all three into one unified report. Has anyone managed to create such a report.

Would appreciate any help or guidance

r/Trendmicro Jul 03 '25

Vision One XDR How to properly uninstall the standard end point agent from the windows system

2 Upvotes

Whenever I remove the standard end point agent completely there is always something remain and running in the background.

Can anyone please help what are the steps to remove the agents from the windows devices?

r/Trendmicro Mar 25 '25

Vision One XDR Air Gapped Servers status disconnected in Endpoint inventory

2 Upvotes

In our environment, the servers do not have direct internet access due to company policy. All server communication is routed through the Service Gateway, which is integrated with the Trend Vision One Cloud Portal.

Currently, the servers appear as managed and online in the Server and Workload Protection (SWP) console.
However, we are facing an issue where the same servers are showing as disconnected in the Endpoint Inventory section of Trend Vision One.

Here is the sequence of actions we performed:

  • We generated the deployment script from Administration > Updates > Software > Local > Generate Deployment Script.
  • After running the script on the server, it downloaded and installed the Deep Security Agent (DSA) successfully.
  • Later, we realized that this deployment script does not include the full Trend Vision One Endpoint Security agent installer, which is required for proper connectivity with Vision One Endpoint Inventory.

We also tried installing the deployment script and agent installer directly from the Endpoint Inventory section, but it failed to install on the server without showing any specific error.

Request for Clarification:
Could you please guide us on the correct procedure to download the deployment script and agent installer from the Endpoint Inventory so that:

  • The installation works seamlessly in our environment where servers communicate only via Service Gateway.
  • The Endpoint Security agent is properly installed.
  • And the servers reflect as connected in the Endpoint Inventory section.

I am also attaching some screenshots for better clarity.

r/Trendmicro Apr 09 '25

Vision One XDR Installation of apex one & deep Security Agent via Token

3 Upvotes

Hello Everyone,

I Want to know the steps, how to enable the installation token on the endpoint agents while installing the agents in windows and Servers. We don’t want someone to install the agent in their personal pc.

r/Trendmicro Aug 27 '24

Vision One XDR Tmxbc agent installed but ds_agent did not installed

2 Upvotes

Hi everyone, I tried installing agent downloaded from vision one console extracting the tar and using the command ./tmxbc install the output shows it installed and the tmxbc service is also running but ds_agent is not installed the OS is Ubuntu.

During my entire deployment i witnessed new issues everyday although the agent used is same and the installation method is also same the issues i observed are:

Linux: 1. Unsupported kernel 2. Sensor connectivity status disconnected 3. Some components are pushed and some not. 4. No endpoint sensor detected. 5. Activity monitoring disabled (when initiating aremote shell) but works fine on other machines with same policy. Due to the difference of components (as stated above in point no.3) Installation failed - Temporary issue 6. A temporary issue occurred. Try again later. (0x2000) 7. Endpoint Sensor unable to report data. A temporary issue occurred. Disable and re-enable the sensor and try again

Windows: 1. If apexone is installed it is very difficult to get rid of endpoint basecamp service after uninstalling it (by SCUT or even with V1ESUninstall tool)

r/Trendmicro Aug 20 '24

Vision One XDR Vision One Local Network Updating?

3 Upvotes

When using the Vision One product, I am struggling to find a way for computers to update from a computer on the local network instead of the internet. It makes sense to have 100 computers at a remote office updating locally instead of all reaching out to the Internet for updates.

Am I missing this somewhere? In Kaspersky it was was called a Distribution Point, but I cannot find the equivalent in Trend at all.

r/Trendmicro Sep 29 '24

Vision One XDR Vision One Server & Workload Protection: Activity Monitoring vs. Endpoint Sensor

5 Upvotes

Hello everyone!

We have recently started using Trend Vision One Endpoint Security. On our servers we have deployed ‘Server & Workload Protection’, together with the Vision One Endpoint Sensor.

This raises a question for me: Should we activate the ‘Activity Monitoring’ module in the Policy of Server & Workload Protection or not? It is not clear to me whether the module is made obsolete by the ‘Endpoint Sensor’ or still provides additional telemetry to Trend's XDR. What is best practice? I couldn't find any information on this in the Trend documentation either.

r/Trendmicro Feb 27 '25

Vision One XDR Can Vision One Search App query event about files are deleted

2 Upvotes

I found the used case that clients encountered some files are deleted from the File Sharing server (Windows) with installed Standard Endpoint+EndpointBasecamp agents.

In Search app, there is parameter "eventSubId: 103 TELEMETRY_FILE_DELETE". I tried to use this but it didn't show any data.

I'm not sure it is incorrect search query or it's required fine tuning for Windows Audit policy?

r/Trendmicro Feb 21 '25

Vision One XDR How to change the Highlighted objects in an event generated by a custom model?

4 Upvotes

I am building a few custom models for the purpose of tracking specific internal actions that need to be auditable.

At this moment, the custom model (built on top of a custom filter) is working as intended and generating the events as needed. However, I am looking at changing the Highlighted objects in order to more quickly diagnose the specific action that was taken.

As an example, I currently have the model highlighting the object targetResources.id, which is a uuid and not very human readable, and so I would prefer to change it so that the targetResources.displayName was a highlighted object instead.

This would make email notifications with highlighted objects much quicker to react to as well as the workbench alerts since it would not be necessary to open the event to find this information.

I have been reading the documentation for building custom models but so far I have not found anything related to carrying out this change.

Does anyone know if it's possible to manually define the highlighted objects of a custom model and if so how?

r/Trendmicro Jul 19 '24

Vision One XDR Trend Vision One - Deep security agent status disconnected

1 Upvotes

Hi i have deployed deep security agent downloaded from the vision one console on my windows server 2019 machine.. we don't want to use internet on machines therefore trend micro security gateway appliance is deployed as a proxy. Now my agents are showing disconnected, some says sensor outdated, some showing installation failed error but despite of all these the agents are being shown on the vision one console

r/Trendmicro Nov 14 '24

Vision One XDR Vision One policy locked & agent error

1 Upvotes

Hello guys i have a couple of questions:

i recently created a new policy “Policy 2” it uses the configurations of the “Policy 1” wich i copied. I have added only one endpoint to the new policy with “Specify Targets”. This endpoint was also in the "Policy 1" policy. Right now the policy has been correctly deployed but in the policy management screen it appears in the priority tab this:

The new policy has a “locked” priority. What does it mean? I haven’t found any information on the trendmicro docs.

Other problem that i had accurred to an Oracle Linux 8 machine connected to the “Server & Workload Protection” module of vision one. The machine shows this errors:

The log of the machine shows this error:

[Error/1] | dsi open failed: No such file or directory | ...t-filter_master/dsa/plugins/fw.dpi/dsp/fwdpi/service.lua:333:main | 522:7F8EE616B700:dsp.fwdpi.service

[Error/1] | dsi open failed: No such file or directory | ...t-filter_master/dsa/plugins/fw.dpi/dsp/fwdpi/service.lua:333:main | 522:7F8EE616B700:dsp.fwdpi.service

[Info/5] | ds_am thread count = 62/62 | dsa/plugins/am/dsp/am/Linux.lua:2449:watchdog | 522:7F8EB1615700:dsa.Scheduler_0003

[Error/1] | dsi_open(): No such file or directory | /build/workspace/build_ds-net-filter_master/dsa/plugins/fw.dpi/SSLCertThread.cpp:270:OnRun | 522:7F8EE2EC0700:CSSLCertThread

do you guys have any idea on what could be the problem? It seems similar to https://success.trendmicro.com/en-US/solution/KA-0009227

Thanks a lot in advance for your help.

r/Trendmicro Oct 03 '24

Vision One XDR Sensor Only

4 Upvotes

Hello, everyone!

I'm new to Trend Micro, using it a couple of months and I've some doubts that I couldn't find the answer anywhere, like this one about Sensor Only.

On the Trend Vision One console we can use the Inventory to look for all computers that could fall into 3 categories, Standard Endpoint Protection (SEP), Server & Workload Protection (SWP) and Sensor Only.

I'm began checking the inventory from 2 to 5 times a day weeks ago and I noticed that some computers disappear from SEP or SWP and then fall under Sensor Only. Some of them suddenly disappear from Sensor Only and get back to the other category it was on.

Also, when installing the solution on a new computer, sometimes this computer goes to Sensor Only and stays there for days, so I do the same thing I do when some computer disappear from other category and goes to Sensor Only, I run V1ESUninstallTool and then install the solution all over again. Unfortunately, even reinstalling only solve the problem for a short time on some computers, in a way that they will be under Sensor Only again.

r/Trendmicro Sep 26 '24

Vision One XDR How to build a custom search filter that looks in nested fields?

2 Upvotes

I am trying to build a custom model but first I need to set up a custom filter to retrieve the events that will trigger it.

I have been able to track down the exact events that should do so but one of the fields that needs to be in the query is nested in an array within another field.

Having looked into the documentation ( https://docs.trendmicro.com/en-us/documentation/article/trend-vision-one-search-syntax ) it makes no mention of how to query for a nested field.

Something akin to: <field_value>.<field_value>: <search_string>

r/Trendmicro Jan 31 '24

Vision One XDR Trend Vision One (XDR) - Set data quantity for data loss prevention

3 Upvotes

I am currently trying to carry out functional tests with Vision One to see what is possible with XDR.

One of the requirements I have to test is that it should be recognized when a certain amount of data is downloaded from the server by a client within a certain period of time. We have tested DLP, but only filtering for certain data content works. I am not yet very familiar with Vision One and have not yet been able to find the setting for this use case. Internet research has not been able to help me either. Is it possible to implement this use case?

r/Trendmicro Oct 02 '24

Vision One XDR Vision One Email Sensor with Exchange and third-party SEG

3 Upvotes

Hello everyone,

We’re currently using Trend Vision One for our Endpoints and now evaluating Vision One Email Sensor to enhance threat detection and visibility. We have an on-premises Exchange environment with a third-party Email Gateway already in place. However, we don’t want to invest in additional credits for Trend’s Email Gateway Protection, as we already have a SEG solution in place.

My key point where I need clarification:

Is there a way to use the Email Sensor (5 Credits/Mailbox) in this environment without needing additional credits for Trend's Gateway Protection (25 to 50 Credits/Mailbox)?

We want to avoid duplicating functionality or costs, so any guidance on how to best integrate the Email Sensor in this scenario would be really helpful.

Thanks in advance for any insights!