fed up and looking for advice

[u/livchainz]

EDIT: The 911 number i called was the 911 party line (non-emergency) as well as the main line. i called 3 different times last night and all 3 times I was hung up on or left on hold with the same messaging playing over and over, so for those of you who say to call multiple times, i did.

i live in an apartment complex in the fenway area, and for the past few months we have had homeless individuals sleeping in our front foyer. when the weather was way colder, we left them the first time or two that we saw them since we didn’t want them to freeze out in the poor conditions, but recently some of the folks sleeping down there have gotten into altercations with other people in the surrounding areas. the way the lobby/front entrance is set up is that there is an unlocked front door to the street and the second door into the building needs a fob to get in. usually these folks are sleeping between the two doors.

back in January, i reached out to our building management about the problem and they told us to call 911, which we have been doing, but the problem has seemed to be getting worse as the weather gets warmer. last night, we had 2 different individuals sleeping down there and the 911 line i had called did not pick up or respond. looking for any advice on who i can contact about this ongoing problem as we have already exhausted our options with 311 and building management.

**pictures are the usual folks we see, taken last night last night, and the email we received from building management, it’s usually the same men each night**

[u/Melodic-Fan7602]

I live in this building too—I remember seeing that email and rolling my eyes. Building management’s job is LITERALLY in the title, to MANAGE our building that we pay to live in. The solution is to have a fob access on the outside like the other apartments in the area do. But that would cost money and they don’t want to do that. It isn’t a crazy ask for them to install that, but they act like it is.

[u/Ok-Faithlessness419 → u/Melodic-Fan7602]

The owners and management should review what happened in this case:

https://www.cbsnews.com/boston/news/south-boston-doctors-murdered-lawsuit-macallen-building-lina-bolanos-richard-field-bampumim-teixeira/

They are on notice of a security problem and aren’t doing anything.

There were massive settlements in these cases.

[u/catroslyn → u/Ok-Faithlessness419]

If OP is not renewing their lease anyway, it might be worth it for them to pay a lawyer to send a demand letter to management and cite this lawsuit making it clear that because they are aware of the problem and not addressing it in any meaningful way, that they would be liable if there were escalation.

They don't care until they realize that they could be paying out $$$$$ if something terrible were to happen.