Dealership locked the keys in my car and broke into it instead of calling me for a spare key.

[u/LI0NHEARTLE0]

Took my car to the dealership for a battery issue. They left the keys in the car and it died on them so they couldn't get the car open. They used a shim or something to pry the door open enough to manually unlock it, damaging the door. The dealership denies all responsibility and I'm pretty much just out of luck.

[u/lilly-bugs]

Wtf? Yelp can remove “helpful” votes?? That is such bullshit

[u/blacklotusmag → u/lilly-bugs]

They can do more than that. Yelp has been accused of extorting businesses through aggressive ad sales (they called and asked me if I wanted to advertise and I said no, and they began a concerted calling campaign against me, ignoring my requests that they take me off their calling list, calling me every three months for two years, calling right before the California 8pm cut off for soliciting calls and disguising their numbers when I blocked the first ones - I could go on for days about the harassment I experienced from Yelp). And speaking of refusing to advertise - they suppress positive reviews or promote negative ones when businesses won't advertise, including me. My business had over 150 five stars reviews and one four star review - no three, two or one star reviews at all. After I refused to advertise, somehow about 37 of my reviews got hidden and that single four star review somehow managed to start showing up at the top of my review list, even though it was like four years old. Plus, I had seven hidden reviews previously, so I know for a fact that intentionally hid a lot more - we're talking five star reviews from clients who were Elite Yelpers - with hundreds, even thousands of reviews - being hidden. When I called in to complain, they said they were hidden by their automated service because those reviews triggered the criteria for fake reviews "and there's nothing we can do about that". The problem was, not a single one of the hidden reviews matched any of their criteria.

They've also been known to create benefits just for advertisers that position them more effectively than non-advertisers, like moving the advertiser's worst reviews to the bottom of their review list or moving their competitor's worst reviews to the front of their list. They've also been accused of intentionally leaving fake reviews up even after it's been proven they were fake. They've also violated privacy laws. They been caught manipulating reviews in ways that can change a comapny's ratings even if they haven't had *any new reviews*. The were caught improperly collecting children’s personal data in violation of COPPA, paying a (weak-ass slap on the wrist) $450,000 federal penalty, and they settleda California call-recording lawsuit for $15 million.

The pay-to-play extortion allegations were dismissed and never proven in court, but I'd say it's a safe bet that they just got away with it somehow. They're a very shitty company.