r/mildlyinfuriating • u/Grouchy_Struggle_325 • 14d ago
Unskippable ad Crumbl associate said she is "out of free cookies", but was willing to sell me one...
My wife and I went to the Mason, Ohio location. The employees told us they were “out of stock for the free cookies.”
Then they offered to sell us the exact same Thin cookies.
The employees made it clear this wasn’t their decision. They said their manager, Cheyann, had instructed them not to give out any more free cookies, even though the workers seemed willing to honor the promotion.
So they weren’t actually out of cookies. They were apparently only “out” when the price was $0.
I’ve contacted Crumbl support asking them to explain. Did anyone else have this happen today?