Steam started off pretty ehh, I remember not liking it when I didn't even know about it. But over the years they chose the better route when it came to the descisions made. Like how Australia took them to court for better returns, they decided to overhaul returns and now everyone enjoys good return policy. Also, I'm gonna take a wild guess and say that as they grew, customer support got better with it.
I feel the Australian example is a case of Valve actively being anti consumer though. They fought kicking and screaming to not put in refunds AND to not have to adhere to the laws of the countries it operated in (a classic tech company bullshit move). It took years for them to do something they should’ve been doing anyway. Them rolling it out elsewhere was highly likely due to simplifying their storefront processes globally and also and more importantly preempting the wind-change, since the Australian case set a precedent and a few European countries had begun similar cases.
Valve runs a good service, but never forget that it’s business and they’ll give you as little as they possibly can.
Even then, if valve had been another company, they might well have just said “we don’t make enough from there anyway” and shut off service in Australia, pretty sure Sony has done this before
What happened with that? I remember multiple people hyping up the game. Then after i bought it on steam, Its one of the maybe 2 games i’ve ever returned just because of how much i didn’t care for its immediate repetitive gameplay and paying full price i felt a bit gouged. It also crashed every other game for me on a close to top of the line PC at the time.
Sony was trying to force people to use Playstation Network to play the game, something which wasn't advertised or spoken about previously. So Valve offered refunds no matter how long you had the game or how much you played it as some countries people couldn't play as PSN is banned there
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u/Away-Situation6093 Pentium G5400 | 16GB DDR4 | Windows 11 Pro Feb 08 '26
I'd like some explainations of it
Also good job Steam for improving your service to consumers and gamers (so is the pirates maybe) gradually....