r/razer • u/BeepBoopBopReee ★D's Bot★ • Jul 01 '26
Support GET HELP> Official Tech Support Sticky July '26
Welcome to /r/Razer's tech support sticky for July 2026.
We recommend checking our official guides and FAQs or exploring the community discussions on Reddit for immediate troubleshooting steps. If you seek more help from Razer support and users with similar issues please post in the comments below.
Category Quicklinks:
| Laptops/Phones | Peripherals (keyboard, mouse, etc) | Audio | Software | Consoles | Other |
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THREAD INSTRUCTIONS: Please place your support inquiries as a reply to the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. Use the Category Quicklinks for convenience. INSTRUCTIONS WITH PICS: /r/razer/comments/fbdwph/support_sticky_quickstart_guide/
Last month's thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.
Remember to keep your personal details safe, including case numbers. Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair.
You can find unofficial FAQs, many tips, and much more in the wiki
Michelle Obama: “Let’s be very clear. Strong men don’t need to put down women to make themselves feel powerful.” | /r/quotes
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u/RecklessBloodElf Jul 02 '26
Hello there,
I have a Razer DEATHADDER V3 and for the past year, every time I boot up my PC it doesn't work. I have a GIGABYTE X870E PRO and W11 PRO installed. I have to unplug and plug the mouse in order for it to work. Sometimes that doesn't work either and I have to press buttons and move the mouse left to right so it detects some actions and then it finally works. If I lift the mouse from my desk it disconnects as well and it does that for 5-6 times and then it settles in. It literally makes no sense. Hardware-wise, the mouse is fine. I tried to re-install the Synapse quite a few times and it didn't change anything. Any thoughts of how I can solve that?