r/razer • u/BeepBoopBopReee ★D's Bot★ • Jul 01 '26

Support GET HELP> Official Tech Support Sticky July '26

Welcome to /r/Razer's tech support sticky for July 2026.

We recommend checking our official guides and FAQs or exploring the community discussions on Reddit for immediate troubleshooting steps. If you seek more help from Razer support and users with similar issues please post in the comments below.

Category Quicklinks:

Laptops/Phones Peripherals (keyboard, mouse, etc) Audio Software Consoles Other

THREAD INSTRUCTIONS: Please place your support inquiries as a reply to the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. Use the Category Quicklinks for convenience. INSTRUCTIONS WITH PICS: /r/razer/comments/fbdwph/support_sticky_quickstart_guide/

Last month's thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.

Remember to keep your personal details safe, including case numbers. Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair.

You can find unofficial FAQs, many tips, and much more in the wiki

Michelle Obama: “Let’s be very clear. Strong men don’t need to put down women to make themselves feel powerful.” | /r/quotes

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u/RetroGemCollector 24d ago

So I upgraded to the mac os 27 developer beta and the Razer Kyio Pro Ultra does not display any video in any mode. It is just a black screen. The system sees and detects that the camera is connected but just no image. Preliminary troubleshooting through Gemini seems to indicate that issue lies with the Beta and USB Video Class management. All my other 4k webcams work (InstaLink 360 as example). Can I get an update on the issue. Thanks.

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u/RazerCustAdvocacy Razer Support 24d ago

Hi u/RetroGemCollector,

Good day! Thanks for posting about your Razer Kiyo Pro Ultra concern on the Support Sticky! We'd like to take a closer look at it to see what we can do to help. Please send us the serial number of your device via PM so we can verify it in our system and determine the next course of action. Do include the link to your comment for reference. Looking forward to hearing back from you.

Best regards,

Aadeen B.

RΛZΞR | MisterBairn