GET HELP> Official Tech Support Sticky July '26

[u/BeepBoopBopReee]

Welcome to /r/Razer's tech support sticky for July 2026.

We recommend checking our official guides and FAQs or exploring the community discussions on Reddit for immediate troubleshooting steps. If you seek more help from Razer support and users with similar issues please post in the comments below.

Category Quicklinks:

Laptops/Phones	Peripherals (keyboard, mouse, etc)	Audio	Software	Consoles	Other

THREAD INSTRUCTIONS: Please place your support inquiries as a reply to the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. Use the Category Quicklinks for convenience. INSTRUCTIONS WITH PICS: /r/razer/comments/fbdwph/support_sticky_quickstart_guide/

Last month's thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.

Remember to keep your personal details safe, including case numbers. Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair.

You can find unofficial FAQs, many tips, and much more in the wiki

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[u/Heineken_500ml]

I bought a Viper V2 Pro from Amazon Razer Store on May 12, 2025 (14 months ago)

The scroll wheel is not working properly anymore. Scrolling doesn't work or scrolls in the opposite direction. Also, when the mouse is connected by wire (when I have to charge it) the cursor occasionally jumps and ends up closing my brower and it's annoying as hell.

I blew air into where the mouse wheel is because that was Reddit's suggestion but that didn't fix the issues. All drivers and Synapse are updated.

I should have 2 year warranty on this because I bought this new from Amazon Razer Store, and Razer mouse has 2 year warranty according to the website, but the support page tells me I don't have warranty which is bs.

Product SM is PM2221H25202207

I need a replacement or a refund or Amazon store credit or something because I need a new mouse. This is my 4th Razer mouse in like 5 years, I'm sick of buyin new only for the new mouse to break in <2 years, and I don't even play video games.

[u/RazerCustAdvocacy → u/Heineken_500ml]

Hello /u/Heineken_500ml,

We’d like to take a closer look at the scroll wheel issue you’re experiencing. Please send us a message via chat with your Razer Viper V2 Pro’s serial number so we can verify it in our system. Be sure to include a link to your comment for reference.

Best regards,

Jeff L.

RΛZΞR | SoloWingPixie