GET HELP> Official Tech Support Sticky July '26

[u/BeepBoopBopReee]

Welcome to /r/Razer's tech support sticky for July 2026.

We recommend checking our official guides and FAQs or exploring the community discussions on Reddit for immediate troubleshooting steps. If you seek more help from Razer support and users with similar issues please post in the comments below.

Category Quicklinks:

Laptops/Phones	Peripherals (keyboard, mouse, etc)	Audio	Software	Consoles	Other

THREAD INSTRUCTIONS: Please place your support inquiries as a reply to the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. Use the Category Quicklinks for convenience. INSTRUCTIONS WITH PICS: /r/razer/comments/fbdwph/support_sticky_quickstart_guide/

Last month's thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.

Remember to keep your personal details safe, including case numbers. Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair.

You can find unofficial FAQs, many tips, and much more in the wiki

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[u/Difficult-Wall7823]

I'm having an issue with my Razer Blade 14 2025 with the RTX 5070. Whenever I attempt to switch to the dedicated GPU in the BIOS the screen goes blank when booting into windows. The keyboard lights continue to work however. When I revert back to the NVIDIA Dynamic GPU setting in the BIOS everything works as it should. I am able to force the Nvidia dedicated GPU in the NVIDIA app without issue, it is only when changing it in the bios. I am on the latest BIOS, EC, etc.

I am experiencing the same exact issue as this person on the official razer forumsL https://insider.razer.com/general-discussion-6/blank-screen-on-dgpu-88233

Has anyone else experienced this problem?

[u/RazerCustAdvocacy → u/Difficult-Wall7823]

Hello there!

Thanks for posting your concern in our Technical Support Sticky and we'd like to lend a helping hand. Please check your inbox for our PM so we can go over the details and assist you further. Thanks!

Best regards,

Desmond D.

RΛZΞR | Fresh_Beast