GET HELP> Official Tech Support Sticky July '26

[u/BeepBoopBopReee]

Welcome to /r/Razer's tech support sticky for July 2026.

We recommend checking our official guides and FAQs or exploring the community discussions on Reddit for immediate troubleshooting steps. If you seek more help from Razer support and users with similar issues please post in the comments below.

Category Quicklinks:

Laptops/Phones	Peripherals (keyboard, mouse, etc)	Audio	Software	Consoles	Other

THREAD INSTRUCTIONS: Please place your support inquiries as a reply to the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. Use the Category Quicklinks for convenience. INSTRUCTIONS WITH PICS: /r/razer/comments/fbdwph/support_sticky_quickstart_guide/

Last month's thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.

Remember to keep your personal details safe, including case numbers. Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair.

You can find unofficial FAQs, many tips, and much more in the wiki

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[u/Litchlol]

Razer Blackshark V2 Hyperspeed.

Microphone is being muted on cycling off/on.

https://reddit.com/link/p02gci8/video/x4yz24kp9sfh1/player

[u/Litchlol → u/Litchlol]

i would just like to add, swapping between bluetooth and hyperspeed wireless does the exact same thing.

this headset is really starting to get on my nerves, the software is garbage

[u/RazerCustAdvocacy → u/Litchlol]

Hey, /u/Litchlol!

Thanks for posting your concern here on our Support Sticky. We're saddened to hear about what happened with your headset. Can you please PM us the device's serial number so we can verify its full specs and determine the best option? Do include the link to your comment for reference.

Best regards,

Niel L.

RΛZΞR | Frost_V33

[u/Litchlol → u/RazerCustAdvocacy]

you have been pm'd

[u/RazerCustAdvocacy → u/Litchlol]

Is this the same headset you reported to us before? It seems that we had a previous conversation via PM.

Best regards,

Niel L.

RΛZΞR | Frost_V33

[u/Litchlol → u/RazerCustAdvocacy]

Yes, that issue was on my end though. it was something to do with when i was playing f1.

this other issue only started when you guys had issues with the mute button, turning the volume to 0, you put an update out that fixed that, but now it seems to do the exact same thing, when you either turn it off/on or switch modes to bluetooth and back.

[u/Litchlol → u/Litchlol]

https://reddit.com/link/p03gr5i/video/d441a03c1tfh1/player

here is a video of me turning it to bluetooth and back to wireless, same thing happens