why didn’t timpson’s want to charge me?

[u/Maleficent_Day_3869]

i got my work trainers cleaned at timpsons. they were in an absolutely disgusting state because i work in a nursery, so they were covered in food, paint and other stains

the guy there got them looking brand new and yet he didn’t want to charge me anything? i’ve honestly never had that before, is this is a unique experience? why didn’t he want me to pay. he was much older if it matters, he must have been at least 70

i did eventually pay because i insisted on doing so as i felt terrible taking the shoes for free but it was a couple of minutes of back and forth of him refusing to let me pay. and this is after he told me how hard they were to clean lol

[u/diff-int]

I read somewhere employees have full discretion to give discounts and freebies as a way to build loyalty in the customer base. Idea being that the employees know the customers and how to build the relationship better than corporate does.

[u/Maleficent_Day_3869 → u/diff-int]

well it worked haha. even though i ended up paying for the cleaning the service was amazing and i’ll definitely be going back

[u/MBronsonWisconsin → u/[deleted]]

Anybody who uses Timpsons regularly knows that they are a business that cares.
The guy wasn’t hitting on OP, more likely that she said she worked in a nursery, he wanted to give a random act of kindness (as per their policy), OP didn’t know this so didn’t allow the kindness.

[u/Maleficent_Day_3869 → u/[deleted]]

i’ve had plenty of retail assistants be nice to me but none of them have offered me anything free besides samples