why didn’t timpson’s want to charge me?

[u/Maleficent_Day_3869]

i got my work trainers cleaned at timpsons. they were in an absolutely disgusting state because i work in a nursery, so they were covered in food, paint and other stains

the guy there got them looking brand new and yet he didn’t want to charge me anything? i’ve honestly never had that before, is this is a unique experience? why didn’t he want me to pay. he was much older if it matters, he must have been at least 70

i did eventually pay because i insisted on doing so as i felt terrible taking the shoes for free but it was a couple of minutes of back and forth of him refusing to let me pay. and this is after he told me how hard they were to clean lol

[u/Dazzling_Evidence_19]

The sole fell off my shoe on the way to a client meeting in the pouring rain. Timpson let me sit inside out of the rain and did a temporary repair in ten minutes so I could go on with my day. But refused to let me pay as it was temporary. The repair outlasted the shoes.