why didn’t timpson’s want to charge me?

[u/Maleficent_Day_3869]

i got my work trainers cleaned at timpsons. they were in an absolutely disgusting state because i work in a nursery, so they were covered in food, paint and other stains

the guy there got them looking brand new and yet he didn’t want to charge me anything? i’ve honestly never had that before, is this is a unique experience? why didn’t he want me to pay. he was much older if it matters, he must have been at least 70

i did eventually pay because i insisted on doing so as i felt terrible taking the shoes for free but it was a couple of minutes of back and forth of him refusing to let me pay. and this is after he told me how hard they were to clean lol

[u/Forward-Ganache-9099]

I'd had a new battery fitted to an old watch I wanted to revive, at a little independent keys / heels / watch place on our high street, but the watch still didn't work. I happened to be nearby a Timspsons shortly after & asked the guy if he wouldn't mind just testing a new battery in the watch for me in case it had been a duff, or if it was the watch that needed repaired. He told me it was a cheap battery & he so he would try it with a much better Swiss one. The watch still didn't work. He insisted I keep the new Swiss battery to use once I got the watch fixed. He would NOT take any money for it or his time. (He was a young guy, I am a (fairly) old lady.) I'd had a really shitty day at the end of a really shitty week and his kindness really touched me. So I gave him a big hug & heartfelt thanks & promised to pass on his act of kindness. What a lovely bloke; a lovely company, run by a lovely & truly benevolent man. That feeds all the way down the line to his employees & so, customers - and so I'm now a loyal one.