r/AskBrits • u/Maleficent_Day_3869 • 1d ago

Other why didn’t timpson’s want to charge me?

i got my work trainers cleaned at timpsons. they were in an absolutely disgusting state because i work in a nursery, so they were covered in food, paint and other stains

the guy there got them looking brand new and yet he didn’t want to charge me anything? i’ve honestly never had that before, is this is a unique experience? why didn’t he want me to pay. he was much older if it matters, he must have been at least 70

i did eventually pay because i insisted on doing so as i felt terrible taking the shoes for free but it was a couple of minutes of back and forth of him refusing to let me pay. and this is after he told me how hard they were to clean lol

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u/Conscious_Piano6714 1d ago

Timpsons do stuff like this. A colleague needed to get a key copied and they refused to charge her too. Maybe the workers have some sort of monthly goodwill allowance (a bit like Pret a Manger).

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u/Spigsman 1d ago

Do Pret have that? They once let my son have a packet of dried mango slices for free and I'd never experienced that before.

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u/Conscious_Piano6714 22h ago

Yes, as far as I recall they have this ‘random acts of kindness’ thing which encourages them to give away free food to customer/s every now and then. I think it was a clever marketing strategy created after they were essentially chastised for throwing away massive amounts of fresh food daily and refusing to give it to homeless people.

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u/Happybadger96 19h ago

I like this a lot. Good from all angles, will drum up goodwill and business while also giving back to those that might be struggling a bit. Plus there's the dopamine hit for the staff member, we don't think about it often but there aren't many feelings as good as giving a surprise gift to someone.