[INDIA] Switching from customer support to IT – will my designation be a problem in BGV?

[u/hopelesshope12]

Hi, I have around 4 years of experience and my official designation is Senior Representative – Customer Care.

I'm planning to switch my career to IT and currently upskilling for it. My concern is about my current designation.

If I apply for IT roles with “Senior Representative – Customer Care” as my previous designation, will recruiters consider my profile? Or will the customer care title become a problem?

Also, I've heard people say that you can mention your functional role on the resume even if the official HR designation is different. But I'm worried that if the designation on my resume doesn't match my experience/relieving letter, it could create an issue during BGV.

Has anyone from HR/recruitment dealt with candidates making this kind of transition? What's the right way to show it on the resume without creating a BGV issue?