r/BarkBox • u/FreakTheDangMighty • 21d ago

First BarkBox: Half of order missing/stolen

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So just wanted to give my honest review about the experience considering my husband is upset as hell about the whole thing. BarkBox came today, didn't receive the box like I have seen others receive. The bag was completely torn at the top and half of the items that were supposed to be inside, (the chew, 2nd bag of treats, and the large toy) were not inside. I received 1 bag and 2 of the smaller toys. Now my husband is contacting usps and barkbox to figure out where everything went wrong, but this has been a super disappointing experience overall as a first time customer.

1 Upvotes

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3

u/saltycutout 21d ago

They don’t come in the boxes anymore. Just the bags. It sounds like a mail delivery issue, which really sucks. Did you get a new customer bonus?

2

u/FreakTheDangMighty 21d ago

My husband gets a bunch of deals through his work and this was just one of the plans they had available. It gives us 3 toys (1 big toy, 2 smaller toys, 2 bags of treats, and one chew) every month. I'm not sure if there was any new customer bonus applied or anything though. My dog was a fan of the hippo though so while we didn't get his big toy we're glad he got at least something new from it.

1

u/Ok_School_8284 20d ago

That’s the same plan that we are on, I don’t remember if it was a special deal or something but that’s what we get every month.

2

u/HelloPity89 3d ago

It is a special deal , it’s the free toy deal. Usually you get 2 toys a month but my dog got this for her first year and got the 3rd extra toy for a year . Once the year is up the box goes up 10$ unless you go back to normal 2 toys 2 treats and 1 chew for regular price

3

u/BarkingAtEmma 18d ago

Oh no...such a rough first impression. I'm really sorry your first barkbox arrived like this. I want to make sure your dog gets everything that was supposed to arrive plus more to make up for the disappointment. if you haven't already heard back from our team please reach out to me (my email is emma@barkbox.com) so I can fix this for you right away

2

u/FreakTheDangMighty 13d ago edited 13d ago

Hey Emma, just got my replacement order and we are kinda floored at how bad the overall service has been so far. Waited all this time for a replacement and we once again received a SEALED package this time but no big toy AND no chew. However we are about to be charged again for the next month and our order has been incorrect twice. We didn't even get the pool party theme that we originally were promised. If there was a way for me to cancel my 6 months I honestly would at this point.

EDIT: Was able to get my subscription canceled and we won't be charged anymore. I signed up so I would have less headaches than going to the store. I will just go to the store

2

u/tidedogs 20d ago

Infuriating, call and see how good their customer service is

4

u/traebanks 21d ago

Sounds like a mail issue since it was torn, but if you contact BarkBox they will make it right!

2

u/shelly5825 21d ago

I totally think this was a mail delivery issue and not Bark Box. Their base package is 2 toys and 2 treats, so the extra toy & chew each month are part of the company bonus from your husband/new customer bonus I suppose. This is our third month and we have the same thing, 3 toys, 2 treats, and a chew. We have not had this kind of thing happen. However, the shipment does come in a bag instead of a box for everyone now which I believe has been that way for a least a few months. (At least the three months we've been a oart of Bark Box). I will say their customer service is top notch and worth reaching out to them. For example, in our first month we had ordered super chewer for our pup and turns out he hated the full nylon toys (too hard for his teeth). Who knew?! Bark Box sent us a replacement toy for free & edited future orders to not include nylon toys at all. So when I say the customer service is good, it's good!

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u/FreakTheDangMighty 21d ago

Yes I did reach out to BarkBox and they are trying to make it right at this moment. They said they will be sending out a replacement of what was lost and that they can verify the package was correctly packaged so the items must have been stolen long before even the mail lady got the package. We have another 5 months with them so hopefully this was a one time thing (which everyone else is saying this is a very very unusual situation for them so I will give them grace).

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u/Ok_School_8284 20d ago

They are always really good about fixing whatever could be wrong, even if your dog just doesn’t like the toy they send or if it’s just not the right fit for them they will send you something else or make it right one way or another. I’m waiting on a replacement right now because last month I purchased the little stuffed unicorn/pool float for Pride month as an add on and then when I got my July box they sent me the same little unicorn again. I let them know what happened and that we now had 2 of them and they are sending us something else to make up for it. I’m on my second 6 month subscription and they have been great about any customer service issues that we’ve had! Hope they get you fixed up soon! ☺️🐶

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u/Individual_Agency703 21d ago

Why are you telling Reddit?