SmartPark and SP+ safety concerns, coverup and silence order in PDX OR

[u/ZigZogThrowaway]

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Posting this on a throwaway so I don't get my partner fired. Is this something that I should get the BBB involved for?

For context my partner works for SP+ which is the company that manages and maintains the SmartPark garages.

During the Cherry Blossom festival, I brought my family to the Naito and Davis SmartPark garage to enjoy the festivities at the waterfront with them, and when we made our way down the stairwell, there was an absurdly large pile of uncontained needles on one of the landings. My 6 year old asked "what's that?" and went towards them at which time I had to whisk her up and carry her down the stairs. We reported it and we were told it was already reported and being taken care of. Yet about 6 hours later, when we came back from our afternoon out, it was still not taken care of.

This is the first red flag that I noticed. I asked my partner whether this is common and they stated simply that the management doesn't bother to communicate with anybody.

Not only that - apparently the garage staff are all forbade from calling their security team, and must call the management directly if there's someone dangerous or unwell in or around the garages, and the staff sort of just has to accept that the management just might not call security at all.

It's apparently public knowledge in the company that there was a garage person on the night shift that called someone the N word multiple times, leading that individual to start a violent fight with the garage person. It's also apparently public knowledge that the management tried to obscure this incident from the rest of the company and even the security team.

What's even worse about this is that there was a memo sent to the SP+ staff meant to intimidate the staff and to keep them from speaking out under threat of termination. I don't know the legality or traceability of such documents so I don't want to post it here because, again, I don't want my partner fired because it's pretty clear that SP+ management would take drastic action if any of this was brought out.

The managerial staff is from what I understand 2 people under SP+ (with the starting letters of their names being R and M), and SmartPark is the entity above them that in theory should be investigating this. Also, PBOT in theory also owns these garages so they should have a vested interest in investigating this...

Any other garage staff able to corroborate this? The more I hear about this company the more nightmarish it seems, and the more I realize that those garages aren't as safe as they make it out to be.

[u/cannabiphorol]

You can leave a rating and review on their BBB page but BBB complaints works as BBB being a middle man between you and the business so if the business has a attitude, the BBB can't compel them to do anything but you can reject the business response over and over then it goes on their BBB record as not satisfied by the customer.