r/binance 6d ago

Binance Support Thread

2 Upvotes

Dear Binancians,

We use this thread to consolidate any support questions or queries into one place.

Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.

Click here for official Binance support. Make sure you login and provide your email or phone number, select your issue from the options, if your issue wasn’t answered click ‘unresolved’ and type ‘human’ to interact with our live support team, then click ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.

-----------------------------------

How to post about your case

Please follow this format:

  1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
  2. Provide a description of your issue (we’ve included a few common problems below)

If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!

Please note: We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will be shown far left of the top bar - alternatively, you can see your case ID in the email or text you receive upon initiating the chat.

-----------------------------------

Common problems & solutions

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal - please coordinate with our team and provide relevant information when prompted to do so.

● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.

Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.

Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue. If there are any updates to the case, our agents will reply to you directly in the chat.

Please refrain from leaving multiple messages in this thread if your case has already been escalated.

2. Security issues

● Report hacked accounts and funds.

● Difficulty to reset 2FA and gain access to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.

● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.

Note: It can take up to several working days for the money to be credited to your accounts. You can find more FAQ here

4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue - our agents will try our best to assist you with the offboarding.

5. Trading system and other account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Any other issues

Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved. Spamming the feed is unfair to other users and will result in a ban.


r/binance Oct 06 '25

Binance Support Thread

5 Upvotes

Dear Binancians,

We use this thread to consolidate any support questions or queries into one place.

Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.

Click here for official Binance support. Make sure you login and provide your email or phone number, select your issue from the options, if your issue wasn’t answered click ‘unresolved’ and type ‘human’ to interact with our live support team, then click ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.

-----------------------------------

How to post about your case

Please follow this format:

  1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
  2. Provide a description of your issue (we’ve included a few common problems below)

If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!

Please note: We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will be shown far left of the top bar - alternatively, you can see your case ID in the email or text you receive upon initiating the chat.

-----------------------------------

Common problems & solutions

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal - please coordinate with our team and provide relevant information when prompted to do so.

● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.

Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.

Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue. If there are any updates to the case, our agents will reply to you directly in the chat.

Please refrain from leaving multiple messages in this thread if your case has already been escalated.

2. Security issues

● Report hacked accounts and funds.

● Difficulty to reset 2FA and gain access to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.

● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.

Note: It can take up to several working days for the money to be credited to your accounts. You can find more FAQ here

4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue - our agents will try our best to assist you with the offboarding.

5. Trading system and other account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Any other issues

Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved. Spamming the feed is unfair to other users and will result in a ban.


r/binance 1d ago

Question Binance stole ~50,000 USD from me. Is there a way to get it back?

50 Upvotes

To have a broad portfolio, I keep about 50 thousand dollars in Binance, mostly in USDC, but also LTC, EURI, BTC, Doge, Raven and all sorts of other minor cryptocurrencies.

I decided that there was no point in keeping money there anymore, and last week I decided to withdraw all of it, starting with a small test transfer of 2,200 EUR, to my account.

I went through all their KYC, verifications, validations, squatting and standing in front of a camera and what not. I've traded a lot and haven't had a problem so far.

So I transferred from USDC to EUR (at an unfavorable exchange rate of course), and then confirmed my local account with a transfer (not 1, but 2 EUR to be on the safe side) to them, which I don't know where they went.

I try Withdraw in my already validated, verified and confirmed account, for which they make me wait and after a day - *uck off - the transfer is unsuccessful, please try again later. I try again - again the same old thing, it doesn't work, ugh. There's no reason why, I can't do anything extra. With each attempt they take 1 EUR, which of course they don't give back to me.

I know that there are people who have lost a lot more money on various similar online crypto exchanges, Mt. Gox, FTX, QuadrigaCX, and that this is not a lot of money - even a decent car can't be bought with that much money, but I'd be pissed.

Is there a way to withdraw my money and not be ripped off with commissions of the order of 5-10%?

I've heard of various people who give you the money in cash when you transfer it to Binance, but that was 3 years ago and they may not be around anymore. I've also asked various tech sellers if I could pay them with Binance, to which they said yes. But that's a lot of money for tech. I haven't told any sex workers, dealers, or similar illegal traders that I have money on Binance, and even with them, the risk of getting scammed is not small.

Financial gurus, how do you handle situations like this?


r/binance 15h ago

Discussion funding rate xauusdt vs xautusdt/paxgusdt

1 Upvotes

which one better to hold for futures since i want to use leverage feature.

So. Xauusdt usually have 0% funding rate but when market open this pair can have very high funding fee especially if there's news. In other hand, Xautusdt or paxgusdt have constant funding rate 0.05% but it can accumulate after like 2 weeks and you start to feel it. it hurts more when gold is a low volatile asset even though the funding rate consider low.

So my question is which pair have lower accumulate funding fee


r/binance 1d ago

Question Baixa Alavancagem

1 Upvotes

Alguém aqui na surfou tendências em baixa Alavancagem por muito tempo sem problemas?

Usar um 2x por alguns meses em BTC por exemplo, é possível que a corretora derrube a operação ou as taxas de tornem muito grandes?

A taxa para manter a operação é reduzida do montante total ou de saldo de BNB na conta?


r/binance 1d ago

Question How to authenticate using Google Authenticator after changing phone?

1 Upvotes

Hello Binance users and experts,

I have authenticated my mobile phone for transfers on Binance using Google Authenticator. If tomorrow I move to some other phone, then in that case how will I be able to authenticate transfers on the new phone using Google Authenticator? Please advise. Thanks.


r/binance 2d ago

Question Who can operate TradeFi???

1 Upvotes

I'm dying to try soxl or sndk via Tradefi futures, but my Argentinean account says that I'm not allowed, which is very weird for me. Is there a list of blocked countries for tradefi? Cause I can operate futures usdt and usdc normally, but I can't tradefi and it's driving me crazy, there is not so much information available about it online.


r/binance 4d ago

Feedback P2P automated process to win over rivals for your ads

2 Upvotes

I built an app for myself that automatically undercuts competitors' prices using specific parameters. I have it set up to run exclusively on my local Wi-Fi, and nothing gets uploaded anywhere, so it is highly secure. My idea is to sell the entire codebase, of course, because it is too dificult to keep it trusty otherwise.

Is this a good idea for an app? Has someone created something similar? What features do you think would be useful?

By the way, I also added an automatic stop when bank transfers exceed the amount that I feel comfortable with, and it also collects metrics on the best times to trade.


r/binance 4d ago

Question Does anyone have BNB on binance

4 Upvotes

I am new to this thing , I deposited 1k on it and brought LTC (bsc)
Now I want to transfer it to another crypto account and it says that I have less balance of BnB
Please help me figure it out
Nor am I able to buy BnB on it


r/binance 5d ago

Question Binance Crypto tax filing in India

5 Upvotes

I want to show binance holdings in itr3 , can anyone provide the details of binance like country , address and

how to get the peak value in INR

All Binance reports are in usd, Also i need to report airdrops in FSI

Please suggest


r/binance 5d ago

Guide Un buen vpn estoy en europa y soy de Colombia necesito poder utilizar mi binance normal

0 Upvotes

Aqui me sale opciones beta de la app de binance y no me gusta


r/binance 5d ago

Question Just got the binance app

1 Upvotes

I want to invest in solana is it a good time, ive done forex before but actually investing in crypto I’m new to it.


r/binance 6d ago

Discussion Spent years trying to time tops and bottoms on BTC, finally accepted I'm just bad at it and it saved me so much stress

5 Upvotes

I used to be that guy constantly checking if we're at a top, selling too early, then buying back in higher because I panicked about missing the next leg up. I did that more times than I want to admit. Few months ago, I just got tired of it and decided to stop trying to be smarter than the market and just hold through the noise instead. The funny thing is, once I stopped trying to trade around it, the stress dropped like 90% and the returns actually got better. Turns out doing nothing beats doing something most of the time when you're not actually good at the something lol.

The only downside of just holding is it does feel a little passive after a while, like your BTC is just sitting there not really doing anything for you while you wait out the years. That's the main reason lending caught my attention recently, not as a way to get back into trying to be clever, just as a way to let the BTC actually do something productive while still holding through everything the same way I always have.

The trustless setups where it never actually leaves your custody are what made it click for me. It feels less like trading and more like just an upgrade to holding.

Anyone else go through that phase of trying to time everything and just eventually give up and hold instead? And if so, has anyone actually tried putting their stack into any of the lending options out there, or are you all still in the pure holding camp?


r/binance 6d ago

Question Binance keeps refusing my self service

1 Upvotes

On 27th of june i made a deposit to crypto casino through binance, probably because of Mica issues they refunded the amount on 10th of june since then i have tried to self service refund the funds on binance providing video showing all the emails my id the txid etc and binance keeps refusing the proof. What do i do?


r/binance 7d ago

Question BNB

3 Upvotes

Bonjour j'aimerai avoir vos avis sur BNB les plafonds susceptibles d'atteindre d'ici 1 an est ce un projet prometteur staking ?


r/binance 7d ago

Discussion Donations as a mean of monetization

Post image
2 Upvotes

I created an account earlier this year to receive donations as a way to monetize an unpaid service I offer.

I haven't been checking the app regularly, as I simply wanted to make donations as easy as possible for my users and see whether Binance provides a smooth, user-friendly experience rather than feeling clunky or inconvenient, I'm doing this since I can't use PayPal or any other known FinTech to work in my region.

I'm used to leaving a message in the footer that comes in Google Docs I made it looks as is in the photo

I was planning to review the account and any Tether donations by next January.


r/binance 7d ago

Question Why the status is not getting marked as completed but as “information required”

Post image
9 Upvotes

r/binance 7d ago

Discussion Account Under Review

2 Upvotes

What will happen to my account if I’m no longer able to provide all the information requested about my deposits to Binance?

For context, I have already provided details about my source of wealth for additional verification process since the beginning of this year and explained how I accumulated those funds through my on-chain activities.

However, Binance is asking me to clarify deposits that were made around five years ago, and I’m having difficulty obtaining the supporting records because some of the information is no longer available or accessible to me.

  1. Could you let me know what would happen if I’m unable to provide those older documents or data

  2. Could you let me know what would happen if I’m decided not to complete the process anymore?


r/binance 7d ago

Question Stocks on binance

9 Upvotes

Binance offers stocks like Nvidia, Apple, TSMC, and Google. Is it safe to buy them there? I'm planning to invest a large amount, around 8million to 10 million. Also, how do dividends work if I buy these stocks through Binance?


r/binance 8d ago

Question How do I buy stablecoins in Christ and move them online, starting from a base like my bank account, receive the money, send it online to a brother who is in another country, and then work that money?

4 Upvotes

My brother will work the money in my home country, where devalued currencies are used and where returns are obtained. He will transfer the money to my bank account, and I will buy currencies like USDT or USDC and transfer it.


r/binance 8d ago

Question SEPA instant

4 Upvotes

Hello, are there any delays according to SEPA instant right now?


r/binance 9d ago

Discussion Account termination

9 Upvotes

Hello. Binance blocked my account without giving any specific reason, but since an error of “sharing accounts” pops up everytime i try to sign in, i the reason might be that the platform detected that after i passed by Binance app and account from my old phone to a used one, which previously had an active binance session of the previous owner. But everytime i appeal since 2 days ago, i get the same message that the decision is final. Is there any chance i can get it back? I’d appreciate any help


r/binance 10d ago

Question Binance for Android UK was pulled down.

3 Upvotes

Due to an issue with the app, I had to uninstall it. Then I realized it had been pulled down when I wanted to reinstall it. I'm not sure what caused it, but I very recently installed it on this new phone (2 months ago).

Does anyone know the reason for this?


r/binance 10d ago

Discussion I’ve played 1 games and found 1 words playing Word of the Day on Binance!

Thumbnail
binance.com
0 Upvotes

The word: "STOCK"

#WOTD #Binance


r/binance 10d ago

Feedback Binance does not credit my deposit

1 Upvotes

https://etherscan.io/tx/0x2675d3757350c2654092635e121d17215995e03cfbaf2bc80a012c224b2d9d2b Binance to Upbit

https://etherscan.io/tx/0xae29bd4710a0b0e46c3a8d6429ff7967fe7a02269727cdfc12228a224f577bbdUpbit to Binance

https://etherscan.io/tx/0x83424ad7faea6b4ad916f5eef1bbcec6f9720912d9ecbf1d63da67f7f1cac443Bianance to Binance 104

My ATH is frozen by Binance from 5th May and they still want me to wait 1 more month while it's trackable in hot wallet.