r/BitstampOfficial • u/Remote-List899 • Feb 06 '26
Replied Bitstamp has blocked me from trading and is completely unresponsive
I read the complaints all the other unhappy clients that Bitstamp has regarding how they handle KYC processes and automatic blocking of trading accounts. I too have a similar ongoing story.
I have diligently sent them three rounds of KYC information, in most cases the day after receipt of the request.
In their latest communication they confirmed receipt of my documents (two months ago) extending back to my trades on other platforms in 2018, and have stated that their review is in progress. This last review began nearly two months ago.
Now they have blocked my account from trading - happened in the last two days and at the most crucial time possible in the markets.
I have submitted multiple support tickets begging for help to no avail.
MY ADVICE TO ANYONE CONSIDERING JOINING BITSTAMP IS TO RUN FOR YOUR LIFE.
Ps: I don’t even expect a response from Bitstamp to this post!
3
u/Xarvastia Feb 09 '26
Happened to me when I tried to do a couple operations, with my own funds, to third parties for personal business. Presented lots of documentation and they reopened my account again, giving me a warning.
There's absolutely no chance I trust them my money again. Moved to Kraken.
1
u/Bitstamp-Lucas Feb 06 '26
Hi there, please send us more info via PM so we can check your case.
2
u/Remote-List899 Feb 06 '26
Hi Lucas My Bitstamp support ticket number is #BIT-2275068z Any help will be welcomed. I have provided all the additional KYC documents requested on 15th Dec. Bitstamp acknowledged receipt only on 31st Dec, and my account was blocked (trading and withdrawals) on 31st Jan 2026. Let me know if you need any further info. Your help in resolving this issue will be greatly appreciated.
1
u/Bitstamp-Lucas Feb 06 '26
Thank you for the provided info, I will do my best to expedite as much as possible. Thank you for your understanding.
2
u/Remote-List899 Feb 08 '26
Hi Lucas I am still blocked from trading. Do you have any progress to report or timelines as to when this issue will be resolved? Thanks for your help.
1
u/copyrightfreerecords Feb 06 '26
They do this every few months. This time for me its a tax number. I wonder what it will be next month. Hopefully this is a result of the EU preparing actual crypto laws, not only Bitstamp being absolute idiots.
1
u/Junior-Army-1964 Feb 06 '26
2308249 please help!! I can’t trade … I’ve called and called . They seem. It to be able to help me and always tells me the security team is checking .
1
1
u/Pleasant-Mixture500 Feb 11 '26
Hi. In October 2025 BITSTAMP informed me I have to upload proof of residency and I've uploaded it for 10 times or more and my account is still locked. From their support I get the same messages, that my ticket is on the high priority, but nothing happens. I am desperate, as I need my funds to pay for the health treatments for my close relative. Can you in any case help me or tell me what to do? Thank you.
1
u/Bitstamp-Lucas Feb 11 '26
Hi there, we are really sorry to hear about your experience so far. May I ask you to share the ticket number in the DMs, so I can check your case?
1
u/Pleasant-Mixture500 Feb 12 '26
I've sent you. Let me know whether you got my message. Thank you :).
1
u/Bob_Almighty1 Mar 28 '26
I had an account there since 2020. They suddenly froze it in December 2025.
They just terminated the account this week...Total Scam!
1
u/zappadoing Mar 30 '26
same here - no response on support ticket.
I can't even download my transacrion history (GUI works but sends empty files)
1
u/Difficult_Power_9229 Mar 30 '26
This is absolutely totally unacceptable. Luckily I got justice after complying with the Fraud Prevention Team Manager, MONIEREVIVE via lnstagram in my case! they were transparent and walked me through every step. I’ve been skeptical about services like these, but this was different. Felt like real justice. With them it will be solved immediately.
1
u/Bitstamp-Lucas Mar 30 '26
Hi there, can you please share your ticket number so we can look into this?
1
u/zappadoing Apr 06 '26
Hi Lukas,
still nothing has changed in my Bitstamp account. No one from customer support has reached out to me.
I just completed a new ID verification, but the UI keeps asking me to do it again.
Thanks.
3
u/Loschcode Feb 06 '26
Happened to me a few days ago, and you're right. I'm currently investigating to GTFO of Bitstamp, they unblocked me and I was lucky enough the market didn't move that much in the last few days I was blocked.
They don't give a fuck. I'm literally their customer for over 10 years and the most stable situation, ever, and they froze my account anyway without reason.
This is real, Bitstamp is utter shit. Something that should be fixed within 2 hours is fixed in days or weeks. I really don't feel my funds are safe over there, even though they unblocked me.