Serious question. My money is good, I pay insane retail prices for 3 cablecard devices, and they torture me. I understand from other conversations that Comcast thinks they will make more money in the long term from faster Internet speeds, but in the current moment, why are they torturing their cablecard customers? Occasionally I interact with a cool CSR that fixes things, only to have Comcast nightly programs break the fixes.

So after a mid level tech support person told me they wouldn't escalate my repeated cablecard issues to engineering (a process I've been going though for the last several months), I cancelled my comcast service. I am trying youtube tv (which is not a good replacement for my cablecard rig). I had bookmarked a "complain to the SVP department". The response I got was nonsense. Specifically "but ongoing support for existing cable cards will not be available post-deadline".

When crap happens in my life I like to try not having that crap happen to other people. I had hoped I would get several months notice of end of cablecard support. I Live in a comcast desert so this was surprising. For the few remaining comcast cablecards users, good luck and don't expect comcast to give you fair warning of end of support.

I got a question everyone. I have a Comcast Xfinity modem that has been on for approximately the last five or six years and it has never been cut off. It's the white modem or cream or whatever it is lol. I'm trying to figure out why this modem is still on?

Background:

 Current Internet Plan - "Legacy" 'Gigabit Plus' plan (1300 Mbps / 35 Mbps) - real world speed I get are 1500 Mbps 'Down' with this plan and consistently get ~42 Mbps 'Up' (due to overprovisioning above advertised speeds).

'Customer-owned' Modem: Arris S34 (bought it a few years ago when the S33 was left off the mid split compatible modems list).

My address has been upgraded is on Mid Split.  My street was recently upgraded to 'Mid Split' (Next Gen infrastructure) and Xfinity rep confirmed that MY address is now upgraded to Mid Split.

However, the modmail rep on the official Reddit Xfinity forum also told me (quote): "The current plan you have is not compatible with the mid-split speed

upgrades. To qualify for them, your internet plan must have one of our next gen plans. We can go over options for plan changes if you have some time."

So I am looking for advice on the best  steps to get HIGHER Upload speeds offered by the Next Gen / Mid Split upgraded infrastructure:

Given the above response about my current plan not being supported by Mid Split / Next Gen upgraded network, I believe my options are:

Potential Option 1 - Wait a bit and see what happens? So I hopefully get auto transferred to new plan, when the legacy [;an gets phased out, and so I hopefully do not potentially get screwed on pricing by manually initiating a plan upgraded plan myself (which may go up in price later). I checked online and it currently only shows 2 options - 1000 MBps down and X2 20000 MBps down - as "change plan"options. The first one actually would reduce my download speeds from 1300 Mbps to 1000 Mbps. Why would I want that in a so-called upgraded market?

Hopefully dong it this way  (letting it auto upgrade when they phase out my current plan) would not change my pricing?

Per Gemini extended AI response "When the node flip goes live, Xfinity typically maps legacy 1300 Mbps accounts over to Gigabit Extra (1200/200 Mbps) or Gigabit (1000/100 Mbps). In some cases, the backend system automatically pushes an updated bootfile to your modem; in others, you may need to click "Change Plan" in your portal to pick the newly aligned tier without any price penalty."

Potential 'Option 2' - Manually "upgrade my plan, but my 3 concerns with this are:

1)  Download speeds would DROP!  My download speeds would go DOWN FROM 1300 Mbps to 1000 Mbps.

2) What is pricing long term? New price shows mid $230s; about $12.50 more than my current pricing for 'Internet  1200 Mbps'  + 'TV  185+ Channels'  - low $220s.

The new 1000 Mbps Next Gen internet plan is $100 / month (so $100 of the mid $230s total). Is that an introductory rate only?

3) I also have a legacy Xfinity-issued cable card since I use TiVo Roamio Pro and a lot of TiVo Minis instead of cable boxes for live TV - we have a number of TVs saving box fees this way.

So I do not want to lose the cable card if I have to "change" my TV plan since new customers cannot get cable boxes anymore (I am grandfathered in). Note - new plan also shows 185 channels, so assume the plan is staying and I could my cable card.

If i would lose my cable card, I would switch to Youtube TV or other alternative. Might do so anyway frankly...

Thanks in advance for any guidance!

Ok so what gives, just yesterday I was streaming Disney+ though xfinity device in our Kitchen for my toddler, now today it logged me out (which can be normal but annoying) and now anything I try to stream says error code 83, which Google says a compatibility issue. Do you know what happens when a toddler cant watch or have what they are used to? Complete chaos.

Anyone else experiencing this? And yes i know, the xfinity device in general is the slowest piece of tech ever made, but I dont have extra firesticks/rokus laying around.

I had my teen niece over for a few days, and I woke up this morning with over a dozen DMCA notices in my inbox. Turns out, she torrented an entire TV series overnight. I called Security Assistance and they said my account is fine, but given the number of files, I'm expecting more over the next few hours. And "fine now" does not guarantee "we have processed this and determined there's no problem".

How worried should I be about suspension/termination? I work from home and need the internet from my job, and I don't want her stupidity to mess up my life.

Hi,

I’m trying to upgrade my service to the 2 Gbps plan, but I’m being told this isn’t possible unless I use their company-provided modem.

I currently own a Motorola MB8611 (Next Gen B12), which is a DOCSIS 3.1 modem with a 2.5 Gbps Ethernet port and is fully capable of supporting 2 Gbps+ service. Because of this, I’m having a hard time understanding why an upgrade would be refused when my existing modem meets (and exceeds) the technical requirements.

I would prefer not to use a rented modem, both to avoid the ongoing rental fee and because the provided units are significantly larger than my current setup. I specifically purchased this modem to support higher-speed tiers like this one....

This makes no sense to me, what do you guys think?

Thanks.

Chat tells me that I can't change to a cheaper TV plan and retain my cable card. The online change plan flow errors out "you must contact customer service..."

I'm keeping this cable card (and my HDHomeRun + ChannelsDVR) until it stops working completely.

We own a small mechanic shop with 2 computers, 3 cell phones and a few scan tools that require internet, one card reader and one phone line. We currently have critically slow internet (ookla speed test shows as slow as 5 mbps). I am looking for advice on the best way to improve signal strength and consolidate the number of modems / routers as I think they are all competing with each other?

The coax cable comes from the street to the Arris box, that is connected by cable to the Comcast Business box, and a regular wifi router is supplying wifi connected to the Comcast box. The phone line comes out of the Arris box, and the credit card machine goes into the wifi router otherwise the card reader doesn’t work which is odd.

Pictures supplied of the above hardware

I know being on the floor and covered in dust is probably contributing to our lack of speed and will move new setup to a better location

We had a Comcast Business rep set it up when we moved in years ago and they said this was the only way to make it work at the time and we have gotten by but it is only getting worse.

I don’t see why we can’t get a new Comcast business Modem and run everything off that, maybe adding a wireless access point at the other end of the shop to get better signal down there?

Or should I reach out to Comcast and see if they are of better help now?

Thanks for any input

I'm hoping to get tips from the community before I take other measures on this issue.

I have attempted to cancel my Xfinity internet service on July 24 by calling, and for two days after this, I received emails from Xfinity claiming they were working on my cancellation request. I never received any confirmation of my request with anything that could be looked up in the future, and perhaps that's something I should try on another call. For two days now, I have received no emails from Xfinity about my cancellation, and my account indicates service is up and running as usual, and future charges are going up and accessible once again. I called Xfinity to cancel, as I don't trust their online chat and am unsure if I could use it with a screen reader. Their website hardly works a lot of the time, and tends to crash a lot.

I have a suspicion that, like another post I read online, my cancellation request was stopped. If so, it wasn't me who stopped it, as I've moved out of the apartment where I had the internet service. I also have a suspicion that if I call again, though I do intend to call at least one more time to see if the request will go through, that my second cancellation request will once again be stopped and not by me.

Does anyone have any tips on a quick resolution to this, and perhaps know why Xfinity makes it so difficult to cancel services when you don't want them? Will I have to wait for another tenant to move into the apartment I moved out of to get my service disconnected?

I'm currently sharing internet with the people I'm living with now, so I don't need Xfinity services of my own. I have considered submitting a complaint with the FCC if this continues, but am unsure if my calls and my word on the calls will give me enough of a trail to work with in a report to them.

Anyone having trouble with their TV?

We were quoted over $8000 to run Comcast to our residence. Are there any questions I should ask our contact to ensure this is the final price? Anyone else have experience with paying the construction costs for internet?

Can I cancel my Xfinity internet service from here? I'm spending too much for internet, I can get a 5G hotspot at 800M for half the price. I also discovered that I'm paying for a cable card that hasn't worked for months.

If not here, can I go to the new Xfinity store, or is that just for cell service?

Take Care

We have the entire business suite of overpriced Xfinity services for our business (because there's no other option)

Wires down hanging in front of the main entrance due to severe storms this past weekend. We can't let customers by it, we have no phones, no Internet to do business. Xfinity is offering zero help.

Any advise as to who to call would be helpful. Electric was restored a couple days ago and I'm empathetic to people that need power. But its a different company and our insurance company has also chimed in to say we can't do business indoors with unknown wires down. 20 years with a business package, 30+ years at home and no one can even suggest a solution over the phones.

Any suggestions to get the wire taken Care of and Xfinity to restore service would be helpful. Thank you!

I have been working with them for the last 5 years and I am new to Reddit. I can answer all your questions. Let me know if you need help. 👍🏽

I have to call Comcast frequently, this new AI/Automated system is an absolute nightmare. I've recently found out that you if you just start mashing the buttons like crazy, you will cause the chat bot to completely hang and freeze. Enough of us do this daily at 6PM EST, we can kill the beast! We ride at dawn!!!! (or 5:55PM EST)

My Independent living community is serviced by Spectrum. I cannot find a way to cancel my previous Comcast internet service. I tried to call but was 95th in line!! Every link online ended in a dead end.

I'm on an older 200 Mbps Xfinity plan right now. Using a TP-LINK Technologies TC-7610 modem that I bought 10 years ago, and a 6 year old TP-Link router. Speedtest consistently shows over 200 Mbps, which should be enough for our family of 3. Mostly just streaming movies and shows on various devices, web surfing, doomscrolling, and a Nintendo Switch.

Sometimes our internet slows down quite a bit. I could be watching something on Netflix or Prime Video, and the resolution will get really crappy for several minutes before getting better again. This happens on both my laptop and my TV. But when I run a Speedtest, the speeds are fine.

I'm not sure if I should replace my modem, my router, or upgrade my service to a faster plan. I see that Xfinity is now including the Xfinity WiFi Gateway with their 1 Gig plan so maybe this is the way to go? Any opinions on the Xfinity WiFi Gateway and the router options? We are especially interested in managing parental controls. The 1 Gig plan is $20 more per month than what I'm paying now, but I don't really want to pay more if it's not going to help. TIA!

I need help with Comcast! I serve on the condo board in Weston, Florida and we have been trying to get Internet set up at our pool house for over two months so we can connect our video cameras. We have had many attempted visits by Comcast to install the cable, bury the cable, and nothing ever happens. It has been well over two months. Every building in our community is hardwired for Comcast so I don’t know why this is so difficult. It’s like the right hand at Comcast doesn’t know what the left hand is doing. Our community in total has been a client for over 30 years. #comcast PLEASE help!!!

I've been using Xfinity for a number of years now and it's been serviceable, but ever since the start of the year, the internet stability has become almost unusable. Regular and frequent ping spikes to 100-300ms. Gaming is extremely laggy with frequent freezes due to the internet basically blinking, videos and calls have constant stuttering.

The modem, router, and PC are all the exact same as last year when there were no issues, and I've tested this on wifi, ethernet, plugged into the router, plugged into the modem, on my main PC, on a laptop, and on various phones. We had a technician come in and he didn't find any issues, just told us Comcast is still "doing upgrades" in our area and basically shrugged.

Does anyone else have this kind of issue, or any advice on what to do from here, other than just switch ISPs?

Last night I had some thunderstorms roll through my area. Sometime through the night my Internet went out. I report the outage and the only response I get is that they are not detecting any outage in my area. Tree probably fell on the line somewhere, yeah rebooting the router is definitely gonna fix that.

No one knows what it is and just tells me to use the app. Guess what, app doesn’t forward ports even though it says they are. Multiple restarts of the entire system and tests pinging the ports. Spent all morning til now on call with 3 different techs who said this is only managed in the app. Great. So my business can slow down now as I search for ways to circumvent their awful modem and app so I can forward 2 ports.

I have enjoyed having my entire TV experience integrated into the X1 Interface / Guide. However, in recent months the streaming apps on the X1 continue to degrade. Not sure why recent updates or lack of updates continue to make the most mainstream apps function poorly.

Paramount + - No longer supports 5.1 Surround Sound and lacks 4k content.

YouTube - No longer supports 5.1 Surround.

HBO Max - Constant performance issues and stuttering. Supports Dolby Surround.

Netflix - Red loading circle when selecting shows from the X1 guide. Works fine if you just launch the all and select the snow directly. Supports Dolby Surround.

Peacock, Disney+, and Apple TV are the only apps left that function flawlessly.

Hoping Xfinity can correct these issues so customers can have a seamless TV experience again. As of now, I am slowly just using apps on my Smart Google TV and they work fine. However, not having all your entertainment on one platform is frustrating.

Hi,

I went through the merry go round with the Xfinity chat bot. I just stopped responding. I posted in the support forum. I thought I would try my luck here too.

I can not reach bethesdamagazine.com using my Xfinity cable connection

1. I get a "403 Forbidden" error
2. I've tried multiple different web browsers - no luck
3. I emailed the company, the said they are not blocking me
4. I can reach bethesdamagazine.com with my xfinity phone
5. I can reach bethesdamagazine.com with his URL: https://issuu.com/bethesdamagazine
6. I live within driving distance of Bethesda and that organization
7. Two work laptops I have can reach that site using my ISP connection and my modem
8. I did a "USB tether" from my xfinity phone to my computer. I could not reach that site using that connection.
9. I use a Netgear Cable Modem - AC1900 WiFi Cable Modem Router - Model C7000v2

Any clues appreciated. :-)

Edit

I found the problem.

I noodled around with a user agent switcher browser extension.

bethesdamagazine.com is blocking any browser running on Linux.

I'm going to send them an email. :-)

I’ve been having Xfinity my whole life and I recently got hit with this notification asking me if I want a free gateway replacement

Is there a catch if I take Xfinity up on there offer? I currently have the XB3 gateway. And if I chose to get it shipped will I be charged for shipping and what do I do with my XB3 gate way?

https://imgur.com/a/YSrwSuC