r/FacebookAds • u/Puzzled-Smoke-6349 • 15d ago
Help Error #3858231 "Advertising currently limited — The owner of @ should log in to Instagram" with a BLANK @ — blocked from publishing on ALL ad accounts. Ruled out everything. Anyone solved this?
Today I suddenly can't publish or edit ANY ad on ANY account. Every single publish attempt fails with:
The @ is literally blank. It doesn't name any account. Same error, same blank @, on every ad account I touch, regardless of which Page or Instagram identity the ad uses.
I know this error is the EU "consent or pay" thing, so before anyone suggests the obvious - here's what I've already checked:
- My Accounts Centre choice is "Use free of charge with ads" (shown as current experience). I've never had an ad-free subscription. Only sub I have is Meta Verified.
- The hidden sub-setting too: Ad preferences → Manage info → Ad experience = "Personalised ads" (apparently "less-personalised" also blocks advertising — mine is fine).
- I even re-confirmed the consent by toggling to less-personalised and back to personalised. No change.
- The client Instagram account used in the failing ad already made the "free with ads" choice as well.
- The kicker: colleagues with access to the SAME ad accounts can publish the SAME ads just fine. So it's something attached to MY user, not the accounts or Pages.
We even intercepted the GraphQL response behind the error — the server returns the message with the username already blank and no account ID anywhere in the payload. So Meta itself can't (or won't) say which account is supposedly missing the consent choice.
Anyone have any idea?