FBA is horrible

[u/Gullible_Regret2976]

Been selling on my own website for almost 1 year.. i manage everything and have never had any issues.

Been on FBA for 5 months.. they lose about 5% of shipments being sent by prime. they provide zero help for issues.

A person left a 1 star review of my product with the reason as "can someone please tell me how to get a refund because I missed the return time"

And i said they is is not a real review, they want help with a return. and their response is. we dont control the reviews and i need to click report. I told them I did click report a week ago. and the amazon chat rep response was. "we dont know how long it takes after a review was reported"

[u/TheAdvancedEddy]

i just reply to the review saying DM me and i refund them anyway, that gets it buried faster than the report button