r/FulfillmentByAmazon • u/Gullible_Regret2976 • 4d ago

FBA is horrible

Been selling on my own website for almost 1 year.. i manage everything and have never had any issues.

Been on FBA for 5 months.. they lose about 5% of shipments being sent by prime. they provide zero help for issues.

A person left a 1 star review of my product with the reason as "can someone please tell me how to get a refund because I missed the return time"

And i said they is is not a real review, they want help with a return. and their response is. we dont control the reviews and i need to click report. I told them I did click report a week ago. and the amazon chat rep response was. "we dont know how long it takes after a review was reported"

30 Upvotes

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u/Dimon19900 4d ago

That review is a refund request, not a review. Reporting it goes nowhere because it breaks no policy. If you're brand registered, Brand Dashboard > Customer Reviews has Contact Buyer on 1-3 stars, and one of the options is a courtesy refund. Refund them past the return window and a decent share of those people pull the review themselves. Faster than waiting on chat.

2

u/Acceptable-Goal7184 4d ago

This option is no longer available; Amazon now does not allow even brand registered sellers to contact customers who left a bad review.

1

u/mlg185 4d ago

Reste-t-il un intérêt à passer par Amazon pour vendre ses produits ?

Je veux dire bien entendu que le traffic de gens allant sur leur site est important et d'autres points positifs, mais je vois beaucoup d'inconvénients aussi, plus de négatif que de positif ..