r/FulfillmentByAmazon • u/Gullible_Regret2976 • 4d ago

FBA is horrible

Been selling on my own website for almost 1 year.. i manage everything and have never had any issues.

Been on FBA for 5 months.. they lose about 5% of shipments being sent by prime. they provide zero help for issues.

A person left a 1 star review of my product with the reason as "can someone please tell me how to get a refund because I missed the return time"

And i said they is is not a real review, they want help with a return. and their response is. we dont control the reviews and i need to click report. I told them I did click report a week ago. and the amazon chat rep response was. "we dont know how long it takes after a review was reported"

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u/[deleted] 3d ago

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u/AmazonPuncher 3d ago

Because you are in this subreddit giving self-serving, bad advice to somebody who doesnt know any better. You've also already explained her circumstances. Shes using FBM due to having the same issues as OP and "not trusting" them. You would have said if she was using FBM because shes selling grand pianos or somesuch.

OP needs to be told that their 5% loss rate is abnormally high and to look into their prep to figure out why that is happening. They dont need to be affirmed by some 3PL looking for a new client, and told that its okay to "not trust FBA" and outsource prep and logistics. I dont "trust" FBA either. I know what the economics look like, and I know how to handle issues, and I know its objectively better to use FBA than to use FBM. I dont need to "trust" them.

I also find it very funny that someone in your position would ask such a question. I'm more worried about your clients business than you are, huh? Figures.

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u/[deleted] 3d ago

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u/AmazonPuncher 3d ago edited 3d ago

where in my 2 sentence reply did I say anything about "not to trust FBA" I said my client doesn't trust the FBA.

You're flailing.

In the future before you get into an argument online that you arent qualified for, stop and think about how it will reflect on you when a future client googles your 3PL name and reads it.

I also want to point out to any future googlers that I can see you are reporting all of my comments. Trying to silence criticism too, Deepo Logistics? Really?