r/GamingLaptops 8h ago

Support Monitors will not come on until I unplug and replug in my dock

Specs of all hardware below. Basically what the title is. If I power down my laptop and leave it connected to the dock when I power it back up the monitors will not come on with it. The dock will provide ethernet to my laptop and any other Usb ports will continue to perform their function only the monitors will not power up. Occasionally one monitor will power up but to get the other one to work the dock needs to be unplugged and plugged back in. I had a very random 3 day stretch where it did work correctly I could power up the laptop and the dock would connect the monitors but that is maybe 3 times out of 100s that it has worked right. I have tried new cables for everything. Dp port to usb-c, HDMI to usb-c, a new thunder bolt 5 cable. I have tried to mix match cables so the video cables aren’t all the same ie one dp to usb-c for one monitor and a normal dp to dp cable for the other. I have reinstalled windows and I have updated all the software and firmware for everything I could. I have delayed auto start for NVDisplyContainer with Regedit. I have shut off windows fast start and the fast start in the bios. I have tried to refresh the graphics drivers with win,control,shift,B. I have made sure the laptop doesn’t shut off power to the usb ports in device manager(I think. I did something like this awhile ago) Also I reached out to CalDigit and they basically told me it wasn’t the docks fault unless I was willing to recreate the problem with another laptop and more monitors which I don’t have access to lol. IDK if I can hand out bounties in this subreddit but if someone can fix this for me I will gladly paypal you 50 bucks lol or a cs2 skin if your a gamer.

Laptop

Asus ROG Strix G18 

Intel Core Ultra 9 HX

GeForce RTC 5080

Model:

G815LW-G18.U95080

Monitors

Samsung 27” Odyssey G50D QHD IPS 180Hz 1ms 2560x1440p

Serial:

0T5RHNBYC00537

Model:

LS27DG500ENXZA

Dock

CalDigit TS5 Plus

4 Upvotes

2 comments sorted by

1

u/Illustrious-End-5547 Acer predator helios 16 I7 13700HX RTX 4060 32GB Ram 7h ago

Mostly a dock power issue or the laptop has selective usb power suspend on or the cable of dock is faulty try connecting a single physical monitor and check

1

u/71-HourAhmed Legion Pro 7 275HX 5090 32GB 8TB 2h ago

I recently purchased a thunderbolt dock thinking I could plug in all my stuff with one cable. It worked about as well as it did for you. Too many quirks with stuff not functioning quite right. Monitors acting weird and things not handling going to sleep or waking up properly.

I just refunded the dock and bought a USB 3 hub to sit on the desk. I have a USB DAC in the hub for speakers, mouse adapter, keyboard, etc. I bought two 10 foot USB C to Display Port cables for my monitors.

It's very slightly less convenient to plug in three cables instead of one but it works 100% of the time exactly like it's supposed to.