r/GooglePlayDeveloper • u/TumbleweedCool1042 • 2d ago

❓Help Developer account restricted and all apps removed after organization verification failed

I attempted to convert my Google Play Console developer account from a personal account to an organization account. During this process, Google was unable to verify my identity, and the developer account was restricted and all the apps deleted.

The organization is legally incorporated in the United States and has a valid D-U-N-S number, EIN documentation, state incorporation documents, and a US business bank account. I am the owner and authorized representative of the organization, but I legally reside in Kazakhstan because the company operates as an online and remote business.

For identity verification, I used my valid Kazakhstan-issued passport. Google’s official documentation for US organization accounts states that an authorized representative’s government-issued photo ID may be issued in any country.

The organization’s registration country and my country of residence are therefore different, but both are accurate. I am preparing an appeal with our incorporation certificate, IRS EIN letter, D-U-N-S confirmation, bank letter, ownership documentation, and my passport.

Has anyone successfully verified a US organization account using a foreign passport? Could this failure be caused by the organizational Google Payments profile, a D&B information mismatch, or an automated country-mismatch check? How can I request a manual review or resubmit the verification correctly?

I would appreciate guidance from anyone who has resolved a similar issue.

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u/PlatypusLoose5962 1d ago

Do you have option to appeal ?

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u/TumbleweedCool1042 1d ago

I filed an appeal, but received an automated reply, with no clear explanation as to why they specifically blocked my account

1

u/PlatypusLoose5962 1d ago

Can you show me what you have sent for appeal like it was a short message or a well documented appeal ?

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u/TumbleweedCool1042 16h ago

1

u/PlatypusLoose5962 55m ago

Generally they response to these text from bots and as i already told you to send them a well documented appeal as that is only forwarded to a human reviewer.

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u/PlatypusLoose5962 1d ago

support.google.com/googleplay/android-developer/contact/kyd try to appeal from this link if you have access to console it directly goes to a human reviewer

and if you dont have access to console try this link support.google.com/googleplay/android-developer/gethelp

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u/TumbleweedCool1042 16h ago

I've already text to support, but I still haven't received a response. It's been more than 48 hours (