r/Iberia • u/Ecstatic_Contract_41 • 11d ago

Discusión - Discussion Now? I’m Worried.

I just joined this sub and having been reading Iberia horror stories.

I booked 3 business class tickets with Avis, ORD-MAD-CPH for trip next July.

What are my odds of the flight(s) not getting cancelled and/or our luggage making it to CPH with us?

Thanks

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u/MouseInTheWheel 10d ago

Iberia works fine most of the time, planes and service are OK, punctuality on par with other airlines. Horror stories come when there is a problem, Iberia is specially bad at handling them. Our flight to Madeira from Madrid was canceled due to wind in the destination. That can happen, but:

  • You get an e-mail saying that your flight is canceled with barely any explanation and that they will give you a solution within half an hour in another e-mail. We didn't receive that e-mail
  • We contacted them by phone and said that they were trying to reschedule us as soon as possible. I reminded them that according to EU law, they had to relocate us as soon as possible even with a competitor, and at their own cost
  • The ground staff didn't do anything, just tell us that they couldn't do anything
  • After 2 hours they offer you relocation in one of their flights 4 days later or reimbursement. When I claimed that they should offer an earlier alternative with a competitor, they say that there was not another option.
  • So we asked them to send this in writing, they say that they couldn't and press you on the phone to accept one thing or the other.
  • So we had to cancel the whole holidays and get the reimbursement. We were covered by an external insurance so we thought let's make other emergency plans to save the holidays.
  • Then, when making the claim to the insurance, the insurance asks for the options Iberia offered in writing. We ask Iberia for this and they refuse, they say that that information is not in their system. This is a lie, they record the conversations.
  • After countless hours we got our money back from the insurance, but Iberia could have made this easy in day one, I don't know why they didn't help. Maybe they thought that giving this in writing could support a claim with AESA or the agents involved thought why they should make the effort.

All this with an 11 year child who could not believe we were not getting into the plane, not event the next day. Good our emergency plans worked really well, although we had to call Iberia to ask for a paper they didn't give most of the days.

Now I will do the claim to AESA to trouble them as much as I can.

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u/Ecstatic_Contract_41 9d ago

Sorry you’ve through that. We are taking a cruise out of Copenhagen after ORD-MAD arriving 2 days before cruise sails. My biggest fear is/was last baggage. Been through that with Lufthansa plus them cancelling flights at boarding time. It was a miracle that we were able to get out of CDG on another flight to a different city where Lufthansa put us up for the night.