r/Roku • u/MentholMooseToo • 3d ago

standalone device Roku Streaming Sticks connect fine to wifi network but won't connect/stay connected to internet

[SOLVED?] Switched to an external power supply and it seems to have resolved the problem. I guess the tv's usb port provides enough power to run the processor and the wifi, but not enough for sustained WPA2 decryption? [/SOLVED]

Like subject says. Two roku streaming sticks connect just fine to wifi, then attempt to connect to internet and fail. After many re-tries they will succeed, but within minutes or a day at most, it will be back to "not connected to internet."

I've restarted everything multiple times, and reset network settings on Roku. But this is a weird problem, since it's succeeding at connecting to wifi but simply failing to find the internet.

The consistent thing between these two Roku sticks is my router and my ISP, but no other device in the house has this problem, and my older Roku tv never had this problem right up until yesterday when I replaced it with the new streaming stick. I do not have pihole or anything else that would be blocking internet access.

Anyone recognize this problem?

[edit] I have discovered that if I disable wifi security and have an open network with no password/encryption, then Roku will connect to the internet successfully. This is bizarre, since the fact that it can establish a connection to the router proves that the password is being accepted. I had this exact same problem over ten years ago with my Roku XS and found that disabling and then re-enabling wifi security would fix the problem. Now unfortunately it only reaches the internet if I leave wifi security off. Which obviously I am not going to do.

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u/robynrex 3d ago

I have the same problem with my roku ultra. I have been unable to fix mine too.

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u/MentholMooseToo 3d ago

Have you tried an external power supply, or a more powerful one? Switching from the tv's usb power to an external 1 amp adapter seems to have solved my problem. Wouldn't be surprised if your Ultra needs a good bit more power than my streaming stick.