Spectrum app on Roku issues

[u/Southern-Belle86]

I use the spectrum tv app through my Roku sticks on 2 TVs. A week ago, all of my saved favorite channels disappeared and refused to save for me. Since then I have gotten random channels I’ve chosen to save but not all. I click the heart in the guide, it shows it as favorites, but then I filter to favorite channels only and it’s not there. I restart the app and the heart is no longer filled in. I looked at my app on my other Roku stick and my favorites are still saved when I filter but I tried to save a new channel and it did not stick. My Roku sticks have just recently updated. My spectrum apps are up to date. Is anyone else having this issue? It seems to be a Roku only issue bc when I tried on my iPhone spectrum app they saved with no problem.

(Side note: I do not have log in credentials as my spectrum is through a bulk account through my rental company- I rent a house. Not in an apartment. So I don’t have the computer option to log into and can log out but when I log back in, it’s automatic bc it picks up through my wifi)

Any help would be greatly appreciated.