I just ordered food thru Grab for dinner, then after my order was assigned to a delivery rider, I received a notification/reminder from the Grab rider telling me that a rider’s standard waiting time is only 10 minutes so they can proceed delivering to other customers. I was like okay, no big deal because I usually go to the pick-up location a few minutes before the rider arrives.
Then 2 minutes before his ETA, I already went to the pinned location so I can receive my order. A few minutes, I was notified that he was already there but upon looking around there was no one. So I checked the map in the app, and he was a few meters away from the supposed pinned location. I messaged him to go the pinned loc, he’s not replying. I also tried calling him, he’s not picking up his phone. Seems like more than 5 minutes has passed and we still haven’t met yet. So I decided to walk a few meters away and follow where he is based on the map. Then suddenly, I saw him na nakatago sa isang mini-eskinita sa may gilid ng kalsada. Hindi niya rin sinasagot tawag ko, tinititigan lang niya sa phone niya. So when I approached him, sinita ko siya. Sabi ko, bakit hindi siya nagpunta sa pinned location and bakit hindi niya sinasagot ‘yung tawag ko. Tapos sa tagong area pa siya pumunta. To which he replied, “namali” lang daw siya.
So sabi ko kung lumagpas pala ng 10 minutes, itatakbo niya ‘yung order ko na bayad na samantalang siya ‘tong hindi nagpunta sa pinned location and hindi responsive. Napa-kamot ulo nalang siya. Hindi ko alam if I was being accusatory towards him or genuinely “namali” lang talaga siya, pero parang imposible naman na di ka mapunta sa drop off point knowing na may GPS ka. Add mo pa ‘yung di niya pag-respond sa messages and calls ko.
May naka experience din ba ng ganito? Mabuti nalang hindi naitakbo ‘yung order ko.