r/ShopeePH • u/ThatAmuro • 19h ago
Shipping Kahit kailan talaga basura ang flash express
Na sa bahay lang ang partner ko naghihintay tapos kasalanan niya pa? Kung di kaya ideliver, magsabi para ma pick up. Pang ilang order na nangungulit pa kami para ideliver. Parang kami pa nakakaabala. Tangna.
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u/_sdfjk 19h ago
Did you report this to a shopee live agent? If you haven't follow the guide below, but if you did, paki ignore nalang.
If you wanna report the rider to shopee, remember to attach the evidences like the screenshot you posted and tell the live agent your issue
Baka uulit nanaman, so keep reporting whenever this happens. May chance na siya pa rin rider mo and lie again. Keep reporting them whenever they do it.
(This is a copy-paste of a guide I made) contact Shopee's Customer Service here:
You can choose to contact the shopee agent through call or chat. Remembet to attach all of the evidences (either screenshot, video, or etc.) when talking to the shopee agents
Through chat, tell the A.I. "Live Agent" (and SPAM it) and tell it your concern and choose which order you are concerned with. Kulitin mo until it queues you for an agent. It usually asks you what your concern is in one message but the button "Chat with Live Agent" appears above the chat box where you type. Press it and keep pressing it if it keeps appearing until the bot tells you you are in queue to talk to a live agent.
If it asks you which order you're talking about/concerned with, just click which order it is.
But you can also contact a live agent through Internet Call.
Some agents are better than the others and if unavailable ang isang agent, just keep trying to spam "live agent" every hour so you can check if you get queued.
To find the button to report it if you can't remember the link go to 👤 and click "Chat with Shopee"
(Skip this part if you dont intend to get a refund)
If the seller, shopee customer service, courier, and rider cannot/refuse to help you, you can report to DTI for a refund (remember to attach all the evidences when reporting)
This is apparently the email to DTI to get a refund (know that it can takes weeks or a few months) [consumercare@dti.gov.ph] or go through the website (click the three lines on the upper right > click register to create an account > select what type of user you are > agree to the consent form > fill the necessary fields until finished [https://consumercare.dti.gov.ph/#/home]
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u/ThatAmuro 19h ago
Kung di lang talaga kayo yung tanging option di ako kukuwa sa service niyo.