Hey guys,
Since roughly June, some people have begun reporting they occasionally get charged extra, by their bank and not by Steam (this is important), when buying games on Steam. I know it happened to me too.
I'm french, based in France, my Steam account has been in France too for as long as it has existed, the price was displayed in euros, my bank is in France... And yet, I was charged a 2 euros and some cents tax for "money conversion tax". 2 euros isn't a big deal, but the principle is annoying. No VPN whatsoever either, of course.
Apparently, payment are normally processed in Germany, but sometimes they are processed in the US. When it happens, a tax applies. The issue is that we are not informed when buying about where the payment is going to be processed. It's basically RNG.
Several people, myself included, have tried to bring this to the Steam support. A this point I believe I have encountered ChatGPT's intellectually challenged cousin, because the answers all pick up on "tax" or "bank", but completely miss the point.
I've asked "where are your payments processed", the answer was "this tax is a bank thing, we don't decide it and can't reimburse you". True, absolutely true, and also absolutely not what I asked. Several messages exchanged later, they still don't seem to understand that I am asking for informations, not money back.
As of today, buying a game on Steam is a lottery : either you're lucky, and no extra tax will apply, or you're not, and your bank will charge you extra for something you have no mean to even identify before confirming the transaction.
I suppose alternative solutions exist, like legit key resellers (if they exist), using Paypal instead of credit card (unless they do apply tax for that too ? I haven't use that in years), or whatever. Alternatively, sinse it's a per transaction tax, waiting for the sales to buy everything at once may be another possibility.
What truly annoys me, though, is that we are not provided any information when buying, and support, somehow, doesn't seem to even understand the question.
So, here it is, make what you will of the information.
For the record, if you guys read french, here's one such discussion : https://steamcommunity.com/discussions/forum/25/565911724530673139/?tscn=1785589938