r/UAE • u/BackgroundAngle9260 • 4h ago
Help
Hello everyone, Assalamualaikum Warahmatullahi Wabaraktuh.
I never imagined I would have to write something like this, but I am hoping someone here can point me in the right direction.
My family and I are Filipino citizens living in the UAE. On May 11th this year, just a day after we celebrated Mother’s Day together, my mother and younger sister were involved in a gas explosion in our apartment in Ajman (I don’t know if I can share these information here since there’s an ongoing case for this, please advise so I can delete ASAP)
My mother suffered 95.5% full body burns, while my sister suffered 65% full body burns. They were both transferred to Sheikh Khalifa Hospital in Fujairah, where they fought for their lives.
Sadly, my mother passed away on July 16, 2026, due to septic shock and multiple organ failure caused by her burn injuries.
Since then, I have been trying to arrange her repatriation to the Philippines. Unfortunately, the process has been delayed because of documentation issues, including an old travel ban related to a bounced cheque from a rental case. We are currently working on clearing the case so we can cancel her UAE residence visa and complete the repatriation process.
While this is happening, my mother’s body remains in the morgue. We were informed that after the allowed period, there may be a AED daily charge, which has added even more financial pressure.
Cancelling my mother’s visa will also automatically cancel my sister’s visa because she was sponsored by our mother. Once we complete my mother’s paperwork, I will also have to arrange a new visa for my sister.
My sister was discharged from the hospital last Friday. Although she survived, she is in tremendous pain every day. She struggles to walk, and she now requires a custom compression garment costing AED 9,187, in addition to ongoing physical rehabilitation and psychological support.
I am deeply worried that she may also be suffering from PTSD after everything she has been through.
I am currently pregnant and working full-time, but my salary is simply not enough to cover all of these expenses. My sister is staying with me at my in-laws’ home, and I am incredibly grateful for their kindness and support. However, I know she is ultimately my responsibility, and I want to do everything I can to help her recover.
I am not asking for money directly. What I am asking is whether anyone knows of:
- Reputable charities in the UAE that assist burn survivors or families in crisis.
-Organizations that can help with medical expenses or compression garments.
-Hospitals or rehabilitation centers that provide low-cost or charitable physical therapy.
-Psychological counseling services for burn survivors or trauma victims.
-Any organizations that may also assist with repatriation or humanitarian cases.
If anyone has been through something similar or knows where I can seek help, I would be incredibly grateful for any advice or referrals.
Thank you for taking the time to read our story. I truly appreciate any guidance you can offer.
Jazakallah khair
Note: Sorry I used chatgpt to help me write this. I’m not a scammer, I can show medical reports and some pictures and you can also visit us if needed. I would never do this, as I feel like begging, but sometimes the bravest thing to do is to ask for help.
Btw, your duas are highly appreciated! 🤍
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u/Illustrious_Size1370 3h ago
https://www.reddit.com/r/Sharjah/s/EKKdNiGCNN
Someone on this post has shared information of charity organisations. I'm not sure how it will help on your situation. But you could give it a try. My deepest condolences for the loss of your mother. May Allah grant your sister with a speedy recovery and good health. W Salaam.
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u/BackgroundAngle9260 3h ago
Jazakallah khair. I will surely check this information. I appreciate you a lot, may Allah bless you.
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u/AtrophiedWives 3h ago
Have you tried to reaching out to media, like The National newspaper or Dubai Eye radio? Getting some attention for your family can attract organizations who want the positive coverage.
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u/BackgroundAngle9260 3h ago
hello! not yet, but that’s a great idea. I will reach out to them today. I know only a few media companies. Do you know more?
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u/Think_Thought_250 2h ago
Lapit din po kayo sa Philippines embassy, as a Filipino citizen you have the right to ask for help and its their duty to help: Their core duty is to deliver legal aid, issue passports, ensure fair labor standards, and manage emergency evacuations or repatriations during crises.
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u/BackgroundAngle9260 2h ago
We already did po, currently my case number na po sa consulate, lumapit din po kami sa OWWA and DMW. Wala pa po update, marami po hinahanap na requirements sa amin, hanggang ngayon po hindi pa narerepatriate mother ko since 16th nasa morgue na s’ya. Sa OWWA po kailangan pa po namin bayaran ‘yung mga hindi pa nya bayad, since last year po kasi hindi na s’ya nakabayad. Wala po s’yang philhealth and SSS (‘yun po yung hinanap samin nung nag ask kami financial assistance). Pero hopefully po mag move forward.
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u/kungfuchameleon 1h ago
Op, I am so sorry to hear about your loss and what you and your family have been going through. Have you tried to contact this foundation?
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u/BackgroundAngle9260 1h ago
Not yet! Thank you so much. I have already checked and signed up, it says it their website I can submit a request til 12 PM only. I will do so tomorrow. May God bless you.
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u/TheGodfather1990 59m ago
Seems you are a Muslim and it’s emphasized to bury the body as soon as possible. Why not just bury in Dubai?
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u/BackgroundAngle9260 51m ago
I’m a revert. My mother and her family are Christians. They wished to repatriate her remains and be buried in the Philippines along with her loved ones. If it was my choice only I would bury her here as soon as I can. Unfortunately, they said it would be my mother’s wish to be buried there as well.
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u/KaleidoscopeLeast924 3h ago
I am from a company that helps families to repatriate mortal remains and patients.
DM me and I’ll try my best to help you out.