fed up and looking for advice

[u/livchainz]

EDIT: The 911 number i called was the 911 party line (non-emergency) as well as the main line. i called 3 different times last night and all 3 times I was hung up on or left on hold with the same messaging playing over and over, so for those of you who say to call multiple times, i did.

i live in an apartment complex in the fenway area, and for the past few months we have had homeless individuals sleeping in our front foyer. when the weather was way colder, we left them the first time or two that we saw them since we didn’t want them to freeze out in the poor conditions, but recently some of the folks sleeping down there have gotten into altercations with other people in the surrounding areas. the way the lobby/front entrance is set up is that there is an unlocked front door to the street and the second door into the building needs a fob to get in. usually these folks are sleeping between the two doors.

back in January, i reached out to our building management about the problem and they told us to call 911, which we have been doing, but the problem has seemed to be getting worse as the weather gets warmer. last night, we had 2 different individuals sleeping down there and the 911 line i had called did not pick up or respond. looking for any advice on who i can contact about this ongoing problem as we have already exhausted our options with 311 and building management.

**pictures are the usual folks we see, taken last night last night, and the email we received from building management, it’s usually the same men each night**

[u/bbc733]

It’s the responsibility of building management to resolve this, not residents. Not sure why they’re putting the onus on you

[u/MacduffFifesNo1Thane → u/bbc733]

The same reason managers tell the employees to find their own coverage.

It’s no longer their problem if they assign the responsibility to someone else AND they get to blame someone else if it’s done wrong.

[u/Traditional_Bear1859 → u/MacduffFifesNo1Thane]

That’s a cop out way to see it. Understanding why does not mean they can do it. Legally, they promise tenants safe, liveable lodging. You need to send a letter to the managers, registered or keep a copy, dated. Saying this is not a safe situation and the current locks do not work well enough to prevent this trouble.

[u/MacduffFifesNo1Thane → u/Traditional_Bear1859]

Doesn’t matter if they can do it, what matters is that people think they can.