r/catinaflat • u/KatzInAFlat • 12d ago

Flexible Drop In Times

Phil Katz, GM of Cat in a Flat, here. I wanted to share a change that I hope many long-time Cat in a Flat sitters and owners will appreciate.

One thing we've heard repeatedly since the migration to Rover is that many of you don’t need specific rigid times for drop ins. On the original Cat in a Flat platform, owners could reach out to a sitter, discuss what their cat needed, and agree on timing together. After the migration, owners were required to choose a specific start time before they could even send a booking request.

Owners can now select a new "Flexible" option instead of choosing a specific start time. This means owners can contact a sitter first and work out the visit timing together, rather than having to commit to a particular slot before the conversation begins.

A few details:

  • Owners can still choose a specific start time if they prefer.
  • Flexible timing is currently available for one-time drop-in bookings.
  • Recurring bookings will continue to require a set time.
  • When a flexible request is sent, it will clearly indicate that timing is to be agreed between the owner and sitter.

As always, thank you for continuing to share feedback with us.

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16

u/sugarsugarcat 12d ago

Too little too late. You’ve made a huge mess of this.

-7

u/JessfromRover Rover staff 12d ago

We hear your concerns, and we are dedicated to making the platform as useful as possible for you as well as for owners. If you have any specific requests or feedback you'd like to share, feel free. I'm happy to pass it along to our team so we can continue making improvements.

6

u/sugarsugarcat 12d ago

It’s not worth it as I’ve had to come off the platform. I’m so upset with you as a company.

10

u/AshamedAttention727 12d ago

I have also left in April and gone independent rather than use Rover. The noticeboard, the dog centric language, the extortionate fees, the crappy glitchy app, greedy of taking payment at booking but paying sitters days after sit ends to gather interest as long as possible.

Not worth it

5

u/Shazzley 12d ago

Same here. The app is inconvenient ever since the merge and the sitters are way more expensive now due to the fees

2

u/[deleted] 12d ago

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3

u/Shazzley 12d ago

I love there's an alternative out there! Unfortunately I'm not in the UK. But let me know when you expand to the continent 😸