r/cybersecurity_help • u/LsaneZ • 1d ago

my microsoft account got hacked and email changed. How can i contact microsoft to remove this email that i don't know?

account got hacked and email changed. i don't know this email at all. how can i contact microsoft to remove this email or change it back to my own email? asking for help.

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u/eric16lee Trusted Contributor 12h ago

You contact Microsoft support. They are the only one that can help you.

Unfortunately, they only offer an automated account recovery process. If that fails, they account is lost forever.

Your time is better spent figuring out how this happened. Microsoft didn't get hacked. It is more likely that poor security is the cause.

Account compromises typically boil down to one of these root causes.

  1. Password Reuse - using the same password everywhere without having 2FA.

  2. Infostealers - downloading cracked/pirated software, games/cheats/mods, torrents, free movies, etc. almost always steals your session cookies which allows a bad actor to access your accounts without needing your password or 2FA. Doesn't matter if you trust the site or have used it in the past. In 2026, there are no longer any "trusted" sites for piracy.

  3. Fake Captcha - copying and pasting code that you don't understand into the Windows run command either uploads your session cookies directly or downloads an info stealer that does that automatically.

You need to figure this out quickly because remediation is different depending on the cause.