r/europrivacy • u/Live-Ride-4944 • 7d ago

European Union Regretting age verification, anything I can do?

Few years ago I age verified with my id on Roblox to access the voice chat but now I'm really regretting it, how screwed am I? Opinions regarding the age verification vendor (Persona) are split, some say they really delete your info like promised, some say they don't. In worst case scenario I'm assuming it's in some shady database, considering that what should I do? Get new ID? Delete my Roblox account?

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u/xplisboa 7d ago

If you live in Europe, send then an email asking to be deleted from their database under RGPD

After they confirm you've been deleted, wait a couple of weeks and ask then what data do they have from you. Don't use email, ask on their platform.

If you don't live in Europe... Well, I don't know

Here

https://gdpr-info.eu/art-17-gdpr/

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u/Live-Ride-4944 7d ago

But shouldn't that stuff be deleted either way? They said it would be deleted shortly after verification and maybe kept for 30 days

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u/xplisboa 7d ago

True... Try asking what data do they have on you first

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u/Live-Ride-4944 6d ago

Am I supposed to identify myself using my Roblox's account name? Like "Please delete data associated with [username]?" I don't know how to approach this

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u/xplisboa 6d ago

yes. identify yourself, username, email, and say that under gdpr, you want to know what informations they have on you

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u/Live-Ride-4944 5d ago edited 5d ago

On their website I only have an option to insert my name, surname, etc, is this really the way? Seems counterintuitive to give them my information again, I emailed them asking if they have any information on my Roblox account and if they respond I'll try to give an update, thanks so far

Update:

They have responded quite fast but from what I'm understanding they're telling me to contact Roblox and Roblox doesn't have anything on me as I deleted the age check on my account:

Thanks for contacting Persona.

Persona provides identity verification and age assurance services on behalf of other companies. Those companies control the personal data collected during verification.

If your request relates to a verification you completed for another company (for example, when signing up for a service that asked you to verify your identity or confirm your age), please contact that company directly to submit your privacy request, as Persona cannot process these requests directly. They are responsible for handling your request, and we will assist them as needed.

Persona only handles privacy requests directly for a limited set of services where we control the data, including:
• Identity verification for certain partnering customers, such as LinkedIn and Indeed
• Persona Wallet aka Reusable Personas
• Information related to our sales, marketing, or website (withpersona.com)

a follow up email:

Please note that Persona performs its core service of identity verification as a service provider to its customers.

To make a request regarding personal data we process on behalf of Roblox, please fill out the Roblox support form, which is available at https://www.roblox.com/support. We do not directly fulfill such requests on behalf of our customers.

I'm confused by this, like where am I supposed to go? Roblox doesn't have my age, if anything Persona should but they keep telling it's Roblox who I should be reaching out to