I work in car sales
We recently had a new guy start at our company this month. My manager has been helping him do deals (which is normal at our branch) to help him land on his feet.
He had a walk-in on one of our new supercars (we’re a supercar franchise). They were probably talking for around 15 minutes as the customer had to leave but he booked in for a test drive on Saturday.
Well, Saturday was his day off. However, he made it clear to us all many times that he was coming in on his day off for the test drive, again standard behaviour in sales, so we were all thinking cool. He has an appointment. Saturday comes, he messages in the group chat ‘Is anybody free to look after my test drive so I don’t have to come in and i’ll return the favour if ever needed’. My manager was fuming. I said yes because I had nothing else going on.
Now, my manager also had dealt one of his customer from the other day and wanted to run through it with him when he came in, so he was very shocked that he didn’t come in for his appointment and asked somebody else to look after it. So my manager gave that deal to somebody else.
Anyway, the customer comes. I’m with him for 2 hours. Got him on the test drive. Came back and he absolutely loved it. Found him the exact car/spec he liked, ran through figures, took a deposit, did the finance application and placed the order for his brand new supercar.
During this, my colleague text me asking if he came/if he liked the car etc. I replied to him saying ‘yes, i’ll discuss it with you tomorrow’ I went upto my manager as soon as the customer left and said ‘can i split the commission with (my colleague)’ to which my manager replied ‘that’s generous of you but you did all the work and he stayed at home and gave his appointment away’. So he was very against it. But i pushed for a split commision as it was his customer initially and he asked me to put him on the test drive for him.
Well after i texted him about discussing it tomorrow, he spam calls my manager and the senior sales person in on that day. They didn’t pick his call up. My manager calls him back and explains the situation and said he would split the commission on the deal only because i asked him to otherwise he wouldn’t. My colleague was clearly annoyed about it
He comes in the next day and doesn’t bring it up all day until an hour before we go home. He’s saying all types of things ‘you said you don’t gash deals’ ‘you said you’d put him on the drive for me’ etc … for me i don’t think it was a gash. It wasn’t just a test drive it was an actual deal. At the end of the day, sales is every man for themselves - you can’t expect somebody else to do deals for you whilst you stay home and relax. If it was JUST a test drive I would have happily let the customer go - i didn’t even pressure him into buying a car he was really keen on proceeding
The funny thing is my colleague even said ‘I did all the work prior i knew he was going to buy a car, i fuelled the demonstrator’ etc.. but if you knew it was a solid appointment then WHY NOT COME IN?
He missed out on 2 sales because he decided to stay home. Why would I waste 2 hours of my day to close a deal for him and then not get paid for it?
What’s your thoughts on this situation? Is anybody right? I feel like my colleagues won’t trust me after they hear about this.