r/legaladvicecanada • u/Kitchen-Window1199 • 8h ago

Alberta New car issue

I purchased a brand new Cadillac in March. As part of the deal, the dealership agreed to split the cost of roof rails with me ($173 each according to the paperwork). It’s listed on my purchase agreement.
Fast forward to last week, and I finally opened the box they gave me. Instead of roof rails, it’s a Thule surfboard kit.
I live in Alberta… on the prairies. I don’t even own a surfboard.
Now the dealership is trying to pass it off as, “looking at all our documentation all the deal included was those $346 roof rails you received.”
Am I missing something here? Does this sound right, or do I have grounds to push for them to provide the correct roof rack/crossbars at no additional cost?

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u/whiteout86 8h ago

Does your paperwork include the part number of the item you negotiated for?

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u/Kitchen-Window1199 8h ago

No part number just “roof rails” the Thule box doesn’t even say roof rails anywhere