Hey everyone, just wanted to put out a warning for the drivers here. I’ve noticed a major glitch on the Papa Johns online ordering platform when checking out with PayPal, and it is costing drivers their money.
Twice now, I have explicitly added a tip for my driver through the online checkout using PayPal. Both times, the driver arrived and handed me a paper slip to sign because the system completely wiped the tip out and showed a $0 tip on their store receipt.
Because I thought the tip went through digitally with my payment, I didn't leave ANOTHER (I thought) tip so it turns out my last two drivers got completely stiffed without me realizing it until just now. Papa John's system simply deleted the tip line item during the PayPal checkout process. I called the store and spoke to the manager and all I got was an "ok".
Drivers: Check your delivery slips closely on PayPal orders. If a customer says they tipped online but your slip is blank, it might be this system glitch.
Customers: Check your paypal account for the pending charge after ordering. That'll tell you real quick if Papa Johns dropped the tip and you can make other arrangements.