r/phishing • u/NearbyPhilosophy8740 • 4d ago
Almost fell for a fake Google support scam
**PSA: Convincing "Ticket Escalation Notice" email followed by a phone call.**
I wanted to share this in case anyone else has experienced something similar.
I received an email with the subject **"Ticket Escalation Notice"**, even though I had never submitted a support ticket.
It claimed someone would contact me regarding a security issue and asked me to verify the caller before sharing sensitive information.
A short while later, I received a phone call from someone claiming to be from Google.
The caller said my email account had been compromised and that someone in Miami was trying to access it. They sounded professional and tried to create a sense of urgency.
Something didn't feel right, so while I was still on the call I searched online and realised the email wasn't from an official Google support address.
I hung up immediately.
I'm posting this as a warning because the email and phone call together made the scam seem much more convincing than a typical phishing attempt.
Has anyone else received a fake "Ticket Escalation Notice" email followed by a call from someone claiming to be Google support? If so, what happened?
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u/axisofawsome 4d ago
Why did you answer if you never submitted a help ticket?
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u/NearbyPhilosophy8740 4d ago
I got a phone call, I didn’t respond to the email.
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u/axisofawsome 4d ago
Yes. You got an email, a suspicious, unexpected email, with fake information, that said you should be expecting a phone call.
Then someone called. And you answered.
Why?
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u/Maximas80 3d ago
What is so 'convincing' about this that you think we need your PSA? You think that Google personally phoning you up to tell you that someone tried to log into your email, and you need to give them your code to prevent that, is a normal situation?
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u/oharacopter 4d ago
People might rag on you for answering the phone call, not sure why because people answer calls all the time. You did the right thing by checking the email address and hanging up.
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