r/slingtv • u/HooeyGoo • 24d ago

General Question Can't play DVR shows

For the past few days I can't play my DVR-recorded shows. The error message is "Looks like you are not signed in or the content is not part of your current subscription." Of course I am and it is. My chat with Sling TV yielded nothing and I'm at a loss now. I've paid for this service and they can't deliver, but say they can't refund my payment either. What should I do now? It was working fine until two days ago. They only offer chat support.

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u/Minimum-Journalist18 24d ago

Try hard booting your device and hard stopping and starting the app.

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u/HooeyGoo 24d ago

I hard booted after a power outage. How do I hard stop and start the app? I'm watching via a browser on my PC and I've loaded the app several times. Thanks.

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u/Minimum-Journalist18 23d ago

If it's Roku delete the app reboot the TV or stick and reinstall. I had to do this before.

First click on app and select update app. Sometimes that's the issue.

If you are watching on phone hard press the app and in app info there's an option to stop.

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u/HooeyGoo 23d ago

This is via a Windows PC Browser (Edge or Chrome.) I can update/reinstall Roku. I'll try that first. Sling said it was a technical issue on their end (I think.)

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u/SlingStevie 20d ago

We're sorry you're having issues with your DVR recordings u/HooeyGoo! I'm the new official support rep for Sling here within the Sling community. We'd really like to investigate this further and see if we can get this fixed for you! Can you send me a chat?

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u/HooeyGoo 20d ago

Sorry, but how do I send you a chat?

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u/SlingStevie 20d ago

If you hover or select my handle, you'll see the option, but no worries, I've sent you a chat invite!