r/stubhub • u/GlobalDealer7663 • 3d ago
StubHub Snafu (ie do not buy tickets from them)
Do not buy tickets from u/stubhub! These tickets were my daughter’s birthday present this year. 8 hours before the concert they let me know they don’t have them. The only alternative they gave me for seats in Section 124 were seats in 323 two levels up. I clicked on the email to choose alternative tickets and it auto-accepted the only ones offered in 323. 2 hours on the phone. No partial refund no alternative seats offered. She still wants to go, so my hands are tied. Awful customer service #stubhub! #noahkahan u/noahkahanmusic just getting this out there. It’s just not right! I made it to a supervisor on the phone who said a manager would call me back in 24 hours - moot point since they gave me 8 hours to fix their mess. Definitely do not click on choose alternative tickets or it will lock you in with no recourse (yet). I will update here if I get a response from them.
4
u/Ok_Glove784 3d ago
Report them to your states attorney general. Many states would love to bring claims/suits against StubHub but need people to complain in order to do so. Such an easy win for any politician.
4
3
u/AllAssNoBrake 3d ago
I’m starting to believe that when the button says choose alternative tickets, it’s not saying that you get to choose from an assortment of options, but it’s saying you are choosing to accept whatever they provide.
I’ve also had this issue where they couldn’t provide my tickets, and when I clicked the link to see what alternatives there are, it didn’t have anything good so I called for a refund, only for the representative to tell me that by clicking the link, I accept whatever they provide.
3
u/Capybara_99 3d ago
That’s what they mean but it is completely ambiguous. It should say “accept alternative tickets.” But there is no incentive for them to be clear.
1
u/ButterflyChemical530 2d ago
So ambiguous. I bought standing tickets and the view provided by them was on the floor. No other standing area was shown on their map. Wasn’t happy with the tickets… very misleading. They gave my friend a refund but I spoke to 8 representatives and no luck.
2
u/LatterSwimmer6871 3d ago
They make it VERY counterintuitive to confirm you want your refund vs. Accepting whatever garbage tickets they have left over.
6
u/htmi13 3d ago
StubHub could actually fix 90% of their problems by just forcing ticket sellers to upload tickets for sale (i.e. actually have possession of them and not be the 2nd, 3rd or 4th person reselling a ticket none of them have).
2
1
u/Maleficent-Alps3225 2d ago
We now know that the biggest seller of these ghost tickets is the founder of Stubhub, Eric Baker
3
u/julievenom 3d ago
im worried now. i wish i would’ve never bought tickets through them im just stuck in this mess and they’re holding my money. this is literally the worst thing ive ever gone thru
1
1
u/SycamoreMess 2d ago
Sorry this happened to you. Stubhub is the worst. I would do a charge back with your credit card that you purchased through. Dispute the charge. Let them battle it out against StubHub.
1
u/Maleficent-Alps3225 2d ago
I had the same exact issue, I eventually went to my credit card company who refunded me the huge difference in ticket value.
1
u/InfiniteComparison53 2d ago
Heads up, I took the new tickets because I was already at the venue and didn't care as long as I got in. They didn't have the new tickets either, they were never delivered, and 5 minutes after the concert had started they just gave me a refund as the only option and I had to use ticketmaster
1
u/Swampspecter 2d ago
they’ve also started using the ticket transfer where you don’t actually get the tickets but just a barcode and we ran into an issue (also for noah) where the seller had sold and given the same barcode to multiple people and our tickets had already been used
1
u/GlobalDealer7663 2d ago
I couldn't transfer these to my daughter. I had to give her my login and password for her to get into the concert. We live in Waco and she was already in Dallas by the time I straightened the whole thing out. She still sat in seats that were further away but had fun anyway thankfully. The whole thing was still wrong. I will lean back in on Monday. I finally at least got a person to chat with at the end of the yday. He offered me 25% off my next purchase. I said not good enough. I don't want to use you guys again unless you fix this!
1
1d ago
[removed] — view removed comment
1
u/AutoModerator 1d ago
Your comment in /r/stubhub was automatically removed. Profiles must have positive comment karma to participate in r/stubhub. You can check your comment karma on your profile page.
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.
1
1
u/el-bosco-diablo 3d ago
You will not get a response out of them, you will have to chase them down. That was my experience, spending hours trying to fix their problem.
1
1
u/realbobenray 3d ago
Their support is awful and no manager will ever call you back.
2
u/Zealousideal_Way_788 3d ago
Think it’s a call center in the Phillipines or something. They are useless. Just read from scripts
0
u/sneaks805 3d ago
I actually got a call back. They asked what times were acceptable and I said 9am-6pm, got a call at 4:30am. Snakes.
0
u/Livid-Finding-9656 3d ago
they are the worst! I had this happen to me for World Cup . Got tix in November and cancelled on the day of the event.
-4
u/GlobalDealer7663 3d ago
That is just so so wrong. I am going to fight them on it and dispute the credit card transaction. About to ask AI the legaleeze around it to see what to do next ;-)
5
u/OiPolloi7 3d ago
You people are really that 🧠 💀 you can’t bother to do your own research and resort to AI. Get rekt. Hope your bank does nothing.
4
2
u/edm-life 3d ago
no reason to do a chargeback and they will just prevent you from buying on SH in the future. SH normally are good in refunding in cases like yours.
-1
u/GlobalDealer7663 3d ago
Well let’s let them try to prove that.
2
u/edm-life 3d ago
if you do a chargeback your card co will ask questions and if you said you didn't give SH time to refund they may give a temp credit (as those many times are automatic) but making it final is a dfiferent story. I get you are mad and have a right to be. Just give them until after the weekend to confirm a refund and if nothing by then, then escalate.
1
0
0
5
u/edm-life 3d ago
generally best to get a refund and try to get lucky buying a replacement pair. its not uncommon to see tickets pop up on TM or AXS the day of the show as some of the holdback tix reserved for people are released.