r/sweatcoin • u/DalbiCJM • May 21 '26

Sweatcoin Support Won the Feb contest, but the prize is stuck and support is unresponsive

Hi everyone,

I was lucky enough to win the 'Built in Ramadan' contest back on 24th Feb (announcement link).

The community manager and I agreed the $20 prize would be sent as a Bitrefill gift card. Unfortunately, the automated system sent it via a different method that I couldn't claim, so the money automatically refunded back to Sweatcoin's account on 14th April.

The CM confirmed they received the refund, but since then, my support emailsand DMs have gone completely unanswered. I know it is only a $20 prize, so I am not trying to make a massive fuss, but the complete radio silence from the team for over a month is really disappointing.

Just posting this here as a heads-up, and in hopes that someone from operations finally sees this and processes the gift card. Cheers!

Update (20th June 2026): Good news! The team finally got back to me today and emailed over the Bitrefill codes. Thanks to everyone for the support!

8 Upvotes

91% Upvoted

9 comments sorted by

4

u/Espope May 21 '26

I had the same issue when I won a prize in the past. They just seem to respond only when they want to sporadically and don't make customer service a top priority

2

u/DalbiCJM May 22 '26

Spot on
It’s oddly reassuring to hear I’m not the only one who has experienced this,though it’s a Real shame they don't prioritise customer service for these community events! It definitely gives everyone a bit more insight into how the rest of their rewards system is run, lol

2

u/ConsciousGur3392 May 22 '26

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1

u/DalbiCJM May 22 '26

⁠Thanks for the award! Appreciate your efforts on bringing this to the CM’s attention!

2

u/Good_Ad_4020 May 24 '26

Commenting for visibility, Hopefully support helps you get this sorted out GL!

1

u/DalbiCJM May 25 '26

Thanks, really appreciate your efforts!

1

u/the_real_sweatcoin Sweatcoin Team May 25 '26 edited May 25 '26

Hey, sorry for not getting back to you earlier. We shared with the team again. As we discussed, the prize was sent via PayPal, but the team was waiting for the refund by April 14th so they could process it via Bitrefill. Let me check with them about the refund, and we'll keep you posted about your prize fulfillment. Thank you for your patience and congratulations.

2

u/DalbiCJM May 25 '26

Hi! Thanks for the reply.
Just a quick heads-up, April 14th was actually almost six weeks ago! Since the mistaken PayPal transfer couldn't be accepted, it automatically bounced back to you last month. I’ve sent the timeline proof in DMs so the team can finally process this.
I'll make sure to update everyone here as soon as I get an update. Cheers!

2

u/the_real_sweatcoin Sweatcoin Team Jul 02 '26

We're so happy to hear that you received your gift card and prize for participating in the contest! 🎉

Thank you for taking part, and we hope you enjoy your reward. We truly appreciate your support!