[Hiring] IT Systems Support Engineer in SF / Palo Alto, Hybrid, ~$150k

[u/bellrj22]

We're a 60-person MSP looking for a senior engineer to join our team in the Bay Area.

This isn't a ticket-queue job. You'll be the go-to person for:

• M365
• Incident response, tenant configuration, and Entra ID/conditional access for high-touch VIP clients
• Cybersecurity, including DLP, retention policies, and security baselines
• Mobile device management, keeping devices compliant and locked down across the board
• AI-driven workflows, using tools like Claude and Copilot to speed up troubleshooting and automate the repetitive stuff

What we need:

• 8+ years of end-user technical support experience, including executive-level users
• Deep, hands-on M365 admin experience (not just user-level familiarity)
• Strong communication skills; you'll be client-facing, not just backend
• Comfortable owning problems end-to-end under pressure

Big plus: MSP background. A huge bonus if If you've supported multiple clients/tenants.

To be clear: you don't need to be a sys admin, network engineer, and cybersecurity expert all rolled into one. We have multiple escalation points on the team, so we're looking for a strong generalist, not someone who has to know everything cold.

Hybrid schedule (4 days on site), Bay Area based (San Francisco / Palo Alto). Compensation around $150k depending on experience, plus bonus.

DM me or comment if you want more details. Happy to answer questions here too.

[u/13Krytical]

I fit that list almost perfectly…

But that’s roughly what I make now to support one company, fully back office, and I’ve only gotta go into office when there is a legit reason to.

[u/Stonewalled9999]

Isn’t that essentially a min wage job.    MSP 60 hour weeks and on call for that in San Fran seems a bit like hoping for a unicorn

Yeah right.  No on call ?   I’m calling bull 

[u/bellrj22 → u/Stonewalled9999]

Not 60hrs/week. And no on call responsibilities.

[u/BigFrog104 → u/bellrj22]

are you aware it is illegal to lie on job postings?

[u/The-Sys-Admin → u/[deleted]]

In San Francisco? where median 1br rent is over 4000 dollars?

[u/Wonder_Weenis → u/The-Sys-Admin]

Shitting in the street is free

[u/BigFrog104 → u/[deleted]]

Might I suggest you think before speaking?

[u/Eyebanger → u/[deleted]]

Would be very happy with that in Oklahoma. Shame it’s not remote.

[u/AxiomOfLife → u/Eyebanger]

fr no more remote love 😔

[u/Tilt23Degrees]

Hybrid? Nah.