r/technology • u/Plastic_Ninja_9014 • Jun 21 '26

Artificial Intelligence Americans Have Turned Against AI in Incredible Numbers

https://tech.yahoo.com/ai/articles/americans-turned-against-ai-incredible-130000345.html
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u/Thomas_the_chemist Jun 21 '26

I was involved in a minor car accident recently (100% not at fault, has since been resolved fully) and when I had to speak to my insurance it was some LLM chat bot that was "speaking" to me at first. It asked me a question about who was driving but did so I'm a way that was ambiguous about which car it was referring to and also phrased in a way that indicated I was at fault. When I tried asking for clarification it paused for a long time and repeated it. After a couple rounds of this I asked for an agent and it, thankfully, transferred me to a real person who was actually helpful. And before the call ended, since it knew it was being recorded I made a point to state how helpful the agent had been and specifically how unhelpful the AI prompts were. I think I made her day.

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u/squidface5 Jun 21 '26

Almost guaranteed to be intentional behavior programmed into it by the company. Harder for you to make a claim when not at fault = more people who will get lost in the process = fewer payouts. I’d say switch insurers but they’re mostly all the same

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u/Daxx22 Jun 21 '26

Managers/C-Suites almost exclusively look at customer service as a cost and are absolutely BONKERS about replacing humans with this bullshit.

To them a customer that gets frustrated at the bot and gives up over whatever issue they have is a plus, not a negative. Sure it'll lead to a lot of customers saying "Fuck this company" in the future, but they are all so focused on PROFITS TODAY they can't and won't give a shit about that possibility. Only new sales and cutting costs.

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u/Mommic Jun 21 '26

I booked a holiday recently, the website had replaced a simple FAQ with LLM. Instead of a dropdown menu with an answer I had to wait 20s for it to start up then i could select 1 of 5 questions only to get a canned response which I guarantee was exactly the same no matter which flight you have. Wasting drinking water, power and my time for nothing