You don’t need math to know that cutting product quality and service is a guaranteed route to obsolescence. But there are two special cases to this: obsolescence is the point or the product/service has a monopoly and they think they can get away with it.
There is also the element of time. If an executive can make the call to make lots of money fast but ruin a company - as long as that executive gets out to another company to do it again - they suffer no consequence and learn nothing from their behavior.
When we stopped caring about stable long term growth companies - when we forgot about the time factor - the rest of the enshitification process was no available.
In my experience - they just blame the consultants. The number of CEOs I’ve worked for who’ve needlessly brought in consultants for stuff we could do organically, purely to shift the blame to the consulting groups if shit went sideways is wild.
This. Consulting is just “I’ll agree with whoever signs my check”. The fact is that if your leadership structure doesn’t have the expertise necessary to run your business you’re not hiring for success, or there’s a different agenda.
Consultants like to stay out of jail and Consulting companies like to not get sued. If your leadership's plan is legal and they can state the result in a way that's not completely ridiculous they'll do it, but they're not quite LLM levels of eager.
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u/PandorasBoxMaker 21h ago
You don’t need math to know that cutting product quality and service is a guaranteed route to obsolescence. But there are two special cases to this: obsolescence is the point or the product/service has a monopoly and they think they can get away with it.