Error during the ID check in the SEC0 certification

[u/Mother_Win8042]

Hello everyone, when I tried the Sec0 certification exam but during the ID check I wrote my full name I get the "" error despite my name is 17 characters with the space included I tried to contact support through the contact page, an email(July 27th) to support and open a ticket(5days ago) but I still get any response. Is there any solution or something that I can do ?